target audience: TECH BUYER  Publication date: Sep 2022 - Document type: IDC TechBrief - Doc  Document number: # US49650222

IDC TechBrief: Future of Work — Augmented Reality Head-Mounted Displays for Field Service

By:  Ramon T. Llamas Loading


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This IDC TechBrief analyzes how companies can leverage augmented reality (AR) for field service technicians. We look at how AR can assist with a company's digital transformation (DX) by providing the right information at the right time, enabling collaboration, generating user insights and analytics, and increasing productivity.

"As companies apply AR to field service technicians, they realize the benefits of time and cost savings from having digital content delivered straight to their line of sight to complete their tasks," points out Ramon T. Llamas, research director with IDC's Augmented and Virtual Reality team. "At the same time, customers get their machines back online sooner with less disruption to their workflows. Behind the scenes, field service managers can monitor and track technicians' progress and identify areas of development. Taken together, AR is becoming a competitive advantage for field service technicians and the future of work."


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