target audience: TECH SUPPLIER Publication date: Sep 2022 - Document type: Market Forecast - Doc Document number: # US49670722
Worldwide Customer Service Applications Software Forecast, 2022-2026
This IDC study provides an updated market forecast for the worldwide customer service applications software market from 2022 to 2026.
"Customer service applications continue to evolve in the broader customer care applications market as additional capabilities such artificial intelligence (AI) and associated technologies such as machine learning and intelligent robotic automation renovate and innovate the care environment," says Mary Wardley, program VP, Customer Care and CRM. "Efficiency and productivity are just two of the key gains made with these technologies. Of greater importance is the customer care professional's quality of work and work satisfaction that greatly increase when accuracy is increased and automation offloads tedious tasks in favor of higher-order human decision-making tasks."