target audience: TECH SUPPLIER Publication date: Oct 2022 - Document type: IDC Survey - Doc Document number: # US49737622
IDC Survey: Future of Industry Ecosystems — Transportation and Logistics
This IDC Survey on the future of industry ecosystems is focused on the transportation and logistics industry cut of the survey data. The past two years of supply chain bottlenecks and capacity issues have made organizations across different industries realize that they must have multiple transportation options in place to address the current opportunity or challenge at hand. That is, a failover approach that provides multiple options at any given point, based on industry expertise, performance, and/or geography. Logistics carriers need to work within an ecosystem of providers, often competitive, supporting first to mid-mile and last-mile delivery of goods and services. This document highlights this opportunity and approach through the lens of the transportation and logistics provider.
In May and June 2022, we fielded our second annual global survey to 1,270 executives across 5 regions and 11 countries. The goal was to determine executive and business leader sentiment on industry ecosystems, maturity of current approach, and future plans for IT and use case investment. Respondents spanned multiple domains included CXO, business line leadership, and IT management.
Key findings from the survey include:
- Mitigating demand fluctuations and supply chain constraint while pursuing environmental sustainability goals are key joint initiatives for industry ecosystem partners.
- Trust and execution across industry ecosystems are the top risks to mitigate.
- Most organizations plan to, as they did last year, expand their industry ecosystems beyond their core industries.
- Service providers will play a key role in the design and enablement of industry ecosystems.
Another key area of focus for organizations when they consider the design and operation of their industry ecosystem is improvement of customer, consumer, citizen, or patient engagement and experience. That is, how does the shared, open approach of industry ecosystems (shared data and insights, shared applications, shared operations and expertise) better facilitate this?