Abstract

This IDC Survey presents selected results of healthcare organizations' participation in IDC's May 2022 Industry AI Path Survey. With increased projected AI investment and competing business priorities, healthcare organizations are forging ahead with reliance on AI for better quality of services, improved customer experience, and increased competitiveness in the market. Organizations with a strong enterprisewide AI strategy in place reported the highest levels of business driver improvement thus emphasizing the importance of a cohesive and well-aligned strategy as the foundation for AI success.

"This survey data provides insights into healthcare AI strategies, drivers, challenges, and investment trends. Understanding the complexities of both provider and payer challenges in today's ecosystem aids technology suppliers in developing tools and services that mitigate risk, optimize impact, and build trust and loyalty between vendor and client," says Jennifer Eaton, research director, IDC Health Insights.

Coverage