Abstract

This IDC study provides an assessment of providers participating in the worldwide employee experience consulting services market for 2022–2023. This study is an evaluation based on a comprehensive framework and a set of parameters that assesses providers relative to a market benchmark for change force ranked based on reference client interviews focused on those factors expected to be most impactful toward success in each market during both the short term and the long term.

"Employee experience consulting opens a new frontier for organizations seeking to reestablish links between the individual employee needs and goals and how organizational leadership decides on and manages through change," noted Zachary Chertok, research manager, Worldwide Employee Experience at IDC. "Digital technology, infrastructure, innovation, and other transformational resources collect and enable the use of data toward building these links. Consulting partnerships, whether provided in a data-first context or a strategy-led context, enable business change stakeholders to leverage best practices and build unique strategies to use feedback as data to improve on human outcomes in the context of business objectives. At its current apex of success, employee experience strategy and change reinfuse people into how business gets done with technology and data as enablers of individual and collective achievement. As represented by the field of consulting partners in this IDC MarketScape, leading consultative partnerships for employee experience transformation focus on organizational guidance founded on improved individual and human outcomes across the workforce designed to aggregate into the achievement of strategic business objectives including agile adaptability in the face of change. I expect that the market for employee experience consulting will continue to grow, reflected in how this field of partners continues to deepen its guidance for true transformation and reconnection between employees and how business processes and objectives are executed and achieved."

Coverage