target audience: TECH BUYER Publication date: Dec 2022 - Document type: IDC MarketScape - Doc Document number: # US49857622
IDC MarketScape: Worldwide Desktop as a Service 2022–2023 Vendor Assessment
This IDC study presents a vendor assessment of the DaaS market through the IDC MarketScape model. Desktop as a service is a form of virtual client computing incorporating desktop and application virtualization software, infrastructure-as-a-service offerings, and some degree of automated services including image and capacity management, observability, end-user support, and security. Vendors across the ecosystem offer differing interpretations of all four aspects, making it challenging for enterprises to understand and select the best offering for their specific needs.
"Desktop as a service emerged before the pandemic as part of the movement towards the cloud and evolved during the pandemic into a robust set of tools for meeting end-user computing needs," said Shannon Kalvar, research director, IT Service Management and Client Virtualization, IDC. "Unfortunately, quick growth in this offering led to a great deal of confusion about what, exactly, a specific DaaS service provider offers and how those offerings directly compare with other providers in the same space."