TECH SUPPLIER Dec 2022 - Market Presentation - Doc # US49883922
Managed Business Process Services Maturity Model — Moving from Cost Savings to Strategic Advantage
This IDC Market Presentation examines the managed business process services maturity model. Business process outsourcing is often associated with cost reduction, buyer-to-provider integration headaches, job loss, and the process of learning new interfaces both technical and people based. The market would not be in the hundreds of billions of dollars if companies did not choose to outsource.
This document shares how service providers are working with buyers to shift from providing outsourcing to being managed services buyers that go beyond basic outsourcing. In these arrangements, the provider's goal is to:
- Provide buyers with greater insight into their businesses
- Provide more value to the buyer
- Enable buyers to do more, and better, through a more trusted and sharing buyer and provider connection where the provider's knowledge and experience with repeating patterns from multiple clients can capture problems and identify opportunities
Intelligent Finance and Customer Care Business Process Services , Worldwide Business Consulting Services
IBM, Ernst & Young Global Limited, Telus International Inc
Business consulting services, Business process outsourcing, Customer relationship management applications, Finance and accounting BPO, Financial resource management, Procurement
- 22 slides
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.