TECH SUPPLIER Dec 2022 - IDC Survey - Doc # US49930722

IDC's Worldwide C-Suite Survey, 2022: CX Function Perspectives


Teodora Siman
Alan Webber
On-line Presentation


This IDC Survey highlights the results of IDC's 2022 C-Suite Survey. This analysis is done on questions regarding perspectives from customer experience (CX) executives in the C-suite. This document includes 92 respondents from the customer experience/customer service functional area. This document provides insight into priorities, digital spending plans, and the evolution of the CX executive role. Technology vendors can use this information to build an effective product marketing strategy that resonates with their intended audience.


  • 18 slides

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