TECH SUPPLIER Dec 2022 - Market Note - Doc # US49939622

Twilio Targets Customer Engagement with SIGNAL 2022 Announcements


David Wallace
Courtney Munroe

This IDC Market Note covers Twilio product announcements and quarterly financial results made during the Twilio SIGNAL 2022 conference, which took place in San Francisco, from November 1 to 3, 2022.

"Twilio's announcement of Engage's general availability offers real-time personalization designed to work with Twilio's Segment CDP," said David Wallace, research director, Customer Data and Analytics at IDC. "Twilio Voice integration with Google Dialogflow CX provides AI assistance for remote agents, and Silent Network Authentication is an interesting new approach to identity resolution for a seamless customer experience."



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