target audience: TECH BUYER  Publication date: Mar 2023 - Document type: IDC Perspective - Doc  Document number: # US49961823

Future of Work: Strategies for the Flexible Work Experience


  • Amy Loomis, Ph.D. Loading
  • Anu Mehta Loading
  • Holly Muscolino Loading
  • Lily Phan Loading
  • Meike Escherich Loading
  • Kazuko Ichikawa
  • Shannon Kalvar Loading
  • Lisa Rowan
  • Angela Salmeron Loading
  • Wayne Kurtzman Loading


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This IDC Perspective reviews the challenges that organizations face as they transition to a hybrid/flexible work experience. It also presents a framework for addressing those challenges, which assesses how organizations accelerate and expand digital transformation (DX) initiatives. The technical work enhancements that enable hybrid work are innately connected to organizational policies and practices that need equal investment for digital transformation to be successful. Leaders have come to terms with the importance of empowering workers by providing them with flexible physical workplaces, intelligent digital workspaces, and agile and adaptive learning systems.

"Investing in flexible work experiences have been a boon for both employers and employees. And now that companies have built the framework and experienced enhanced employee productivity, cost, and time savings, there's no going back but just moving forward," says Anu Mehta, senior research analyst, Future of Work at IDC. "Organizations need to trust employees to accomplish work while working in a flexible manner."


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