target audience: TECH BUYER  Publication date: Nov 2023 - Document type: IDC MarketScape - Doc  Document number: # US50036223

IDC MarketScape: Worldwide Field Service Management Solutions for Utilities 2023-2024 Vendor Assessment


  • Jean-Fran├žois Segalotto Loading
  • John Villali Loading
  • Daniele Arenga


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This IDC MarketScape evaluates vendors in the field service management (FSM) space for the utilities industry through a qualitative and quantitative assessment of their capabilities and strategies. It aims to aid utilities in deciding on their current or future FSM implementations, as well as to assist vendors in deepening their understanding of the competitive landscape.

"Field service and mobile workforce management are areas of critical innovation for industries such as utilities that need to handle growing complexity and volumes in the field in the face of a creeping technical talent crunch," said Jean Francois Segalotto, associate research director, IDC Energy Insights. "Vendors in this space are leveraging technology innovation to support assisted and automated decision making, technician augmentation, and deeper utility- and asset-centric functionality, all wrapped up in cloud delivery."


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