target audience: TECH BUYER  Publication date: Nov 2023 - Document type: IDC MarketScape - Doc  Document number: # US50040023

IDC MarketScape: Worldwide Field Service Management Solutions for Oil and Gas 2023–2024 Vendor Assessment


  • Gaurav Verma Loading
  • John Villali Loading


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This IDC MarketScape evaluates vendors in the field service management (FSM) space for the oil and gas (O&G) industry through a qualitative and quantitative assessment of their capabilities and strategies. It aims to aid O&G organizations in deciding on their current or future FSM implementations, as well as to assist vendors in deepening their understanding of the competitive landscape.

"Aiming to drive sustainability performance in the operations domain, worldwide O&G companies, traditionally focused on asset-based workflow and process digitalization, are now shifting focus with significant investment in the area of digital field service management and field technician empowerment — truly enacting a connected asset strategy. Besides standard functionalities, FSM vendors also need to support O&G organizations in enabling effective integration and data sharing of operational assets, field services, and engineering data. This will eliminate barriers, provide a holistic view of the entire operations realm, and allow operators to get much-needed closed-loop feedback on asset performance, maintenance plans, and services effectiveness to drive continuous improvement." — Gaurav Verma, worldwide O&G lead, IDC Energy Insights


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