target audience: TECH SUPPLIER  Publication date: Feb 2023 - Document type: Market Perspective - Doc  Document number: # US50101622

Top 5 Trends in Enterprise Communications Services to Watch in 2023


  • Peter Chahal Loading
  • Courtney Munroe Loading
  • Denise Lund Loading


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This IDC Market Perspective examines the key trends that will impact the enterprise communications services market in 2023. Enterprises face intense pressure to protect their revenue models, sustain their competitive edge, and meet ESG sustainability goals. Driving enterprises to increase investments in digital transformation of their communication network services in ways that will improve operational agility, increase business efficiency, and meet ESG demands as market and business conditions shift will drive the trends we expect to see throughout the year.

"The continued acceleration of enterprises toward a digital-first cloud model to take advantage of agility, scalability, and cost-effectiveness to drive innovation and fuel ESG sustainable business growth will be a key focus of 2023," says Peter Chahal, research director, Worldwide Telecommunications at IDC. "Digital transformation will drive enterprises to re-evaluate technology and service provider partnerships that are more synergistic to their new business and IT goals with sovereignty undertones."


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