target audience: TECH BUYER Publication date: Mar 2023 - Document type: IDC Perspective - Doc Document number: # US50240823
The Cost of Downtime in Datacenter Environments: Key Drivers and How Support Providers Can Help
This IDC Perspective discusses the enterprises' need to keep downtime out of a mission-critical environment. Complex mission-critical applications and IT environments as a whole need to be supported differently than they have in the past.
"Mission-critical workloads may reside on infrastructure that runs many different workloads from test/development to mission critical," says Rob Brothers, vice president of IDC's Datacenter and Support Services. "Advanced support services from vendors play a critical role in keeping these systems up and running properly, so evaluating which support services is right for your enterprise needs should be of utmost importance."