target audience: TECH SUPPLIER  Publication date: Sep 2023 - Document type: Taxonomy - Doc  Document number: # US50269723

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2023: Facility Management


  • Brian O'Rourke Loading
  • Aly Pinder Loading
  • John Villali Loading
  • Reid Paquin Loading


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This IDC study presents IDC's fifth iteration of the digital transformation use case taxonomy for facility management. It includes descriptions of the strategic priority, programs, and use cases for this horizontal function.

"With the global COVID-19 pandemic receding and some employees returning to the office while many remain working from home, facility managers are being challenged on several fronts, including scheduling service calls, managing leases, and maximizing their use of space in this new work environment. At the same time, the way facility technicians accomplish their work is changing, and they now have a range of remote monitoring and diagnostic tools to quickly spot emerging issues and prescribe timely maintenance," says Brian O'Rourke, research manager, Enterprise Asset Management and Smart Facilities at IDC. "Facility maintenance organizations must effectively use ever-increasing amounts of data to help ensure efficient facilities maintenance at the right cost with the right tools in a sustainable manner while facing an uncertain economic environment."


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