target audience: TECH BUYER Publication date: Feb 2023 - Document type: Tech Buyer Presentation - Doc Document number: # US50414323
Top 10 IDC FutureScape Predictions Influencing Content Management Technology and the Customer Experience
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Abstract
This IDC Tech Buyer Presentation looks at 10 predictions across IDC's FutureScape documents for 2023 with impacts to investment in content management technologies or changes in content management business practices that influence the customer experience. The goal of this document is to outline how trends across customer experience, data collection, digital skills, and operations are influencing content management practices.