target audience: TECH BUYER Publication date: Mar 2023 - Document type: Tech Buyer Presentation - Doc Document number: # US50495023
U.S. Consumer and Provider Adoption Trends: Chatbots and Digital Assistants
This IDC Tech Buyer Presentation analyzes data from IDC's January 2022 U.S. Healthcare Provider Technology and Connected Health Survey and IDC's January 2022 U.S. Consumer Healthcare Survey with a focus on how health provider organizations are deploying chatbots and digital assistants and consumers' adoption of them, respectively. This document also examines consumer satisfaction levels with using them.
"Healthcare organizations are introducing conversational AI in the form of chatbots and digital assistants to enhance consumers' engagement and experience by improving access to care and removing friction from administrative tasks," states Lynne A. Dunbrack, group vice president, IDC Health Insights. "As healthcare organizations embark on incorporating conversational AI into their clinical and administrative workflows, they should evaluate technology, people, and process impacts to reduce risk, promote adoption, and realize the benefits of conversational AI."