TECH BUYER Mar 2023 - Tech Buyer Presentation - Doc # US50495023
U.S. Consumer and Provider Adoption Trends: Chatbots and Digital Assistants
Abstract
This IDC Tech Buyer Presentation analyzes data from IDC's January 2022 U.S. Healthcare Provider Technology and Connected Health Survey and IDC's January 2022 U.S. Consumer Healthcare Survey with a focus on how health provider organizations are deploying chatbots and digital assistants and consumers' adoption of them, respectively. This document also examines consumer satisfaction levels with using them.
"Healthcare organizations are introducing conversational AI in the form of chatbots and digital assistants to enhance consumers' engagement and experience by improving access to care and removing friction from administrative tasks," states Lynne A. Dunbrack, group vice president, IDC Health Insights. "As healthcare organizations embark on incorporating conversational AI into their clinical and administrative workflows, they should evaluate technology, people, and process impacts to reduce risk, promote adoption, and realize the benefits of conversational AI."
Coverage
Subscriptions Covered
IDC Health Insights: Worldwide Connected Health IT Strategies
Regions Covered
Topics Covered
Collaborative applications, Customer relationship management applications
Vertical Markets
Content
- 31 slides
Get More
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.