target audience: TECH SUPPLIER  Publication date: Apr 2023 - Document type: Taxonomy - Doc  Document number: # US50517323

IDC's Worldwide Unified Communications and Collaboration Taxonomy, 2023


  • Rich Costello
  • Denise Lund Loading


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This IDC study updates IDC's worldwide unified communications and collaboration (UC&C) research taxonomy to provide market definitions and a framework that IDC uses to track, segment, and forecast the worldwide UC&C market. This taxonomy reflects the evolving worldwide UC&C market and includes discussions around terminology and technologies such as conferencing, team collaboration, team messaging and chat, hosted voice/UC public cloud, and managed voice/UC private cloud services (i.e., UCaaS).

"Innovations in the UCaaS and UC collaboration segments of the UC&C market are driving excitement for the future of the UC&C market overall," says Rich Costello, senior research analyst, Worldwide Unified Communications and Collaboration at IDC. "Integrations with software for improving employee and customer workflows and engagement are critical for many organizations as they plan for the future."


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