target audience: TECH SUPPLIER Publication date: Jul 2023 - Document type: Taxonomy - Doc Document number: # US50988523
IDC's Worldwide Digital Transformation Use Case Taxonomy, 2023: Telecommunications
This IDC study examines the digital transformation priorities for telecommunications industry and analyzes the key elements necessary to evolve network, IT, and customer-facing technologies and processes. IDC publishes research on digital transformation and its influence on technology spending. This research includes both quantitative research in the form of market forecasts and qualitative research that assists technology buyers in making better decisions as well as technology vendors in better serving their customers.
"Communications service providers are under pressure to continue transforming themselves to deal with their competition and remain relevant to the end user," said Paul Hughes, research director, Future of Connectedness Agenda program at IDC. "This digital transformation is a total corporate effort that includes changes with internal processes and solutions and external communication networks in the overall effort to improve the customer experience and to offer new revenue-generating services."