target audience: TECH SUPPLIER  Publication date: Sep 2023 - Document type: Taxonomy - Doc  Document number: # US51218422

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2023: Transportation and Logistics

By:  Travis Eide Loading


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This IDC study describes how the transportation industry is on a mission to digitally transform to create real-time service excellence.

"Transportation and logistics companies have traditionally viewed themselves — and been viewed by their customers — as necessary support functions, but not as centers of opportunity for gaining competitive advantage. The acceleration of omni-channel processes and rising expectations for delivery speed, accuracy, and personalized customer experience has changed that. The importance of transportation and logistics to business success in the modern digital economy requires that the industry transition from a series of functional areas to an end-to-end connected platform. That digital journey doesn't happen overnight but involves a close understanding of strategic priorities and the individual use cases that can support overall goals," says Travis Eide, research director, Transportation, Logistics, and Global Trade at IDC.


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