target audience: TECH SUPPLIER  Publication date: Sep 2023 - Document type: Taxonomy - Doc  Document number: # US51235321

IDC's Worldwide Future Enterprise Use Case Taxonomy, 2023: Future of Enterprise Intelligence


  • Chandana Gopal
  • Dan Vesset Loading


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This IDC study provides IDC's future enterprise use cases for the future of enterprise intelligence as organizations seek to raise their enterprise intelligence levels to meet the demands and opportunities. This taxonomy is organized to mime strategic priorities that serve to define how line-of-business and IT organizations around the globe should structure their customer engagement transformation efforts over the next three to five years. This study also provides a guide to the ever-changing customer engagement journey as brands work to align themselves with their customers during an especially turbulent time.

"Enterprises are investing in improving their intelligence in a variety of ways. Investments across the four pillars of enterprise intelligence help improve business outcomes significantly," said Chandana Gopal, research director of IDC's Future of Intelligence Agenda research practice.


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