target audience: TECH BUYER  Publication date: Sep 2023 - Document type: Tech Buyer Presentation - Doc  Document number: # US51273523

Worldwide Future of Operations Maturity: 2023 Future of Operations Survey Results — Overall Findings

By:  Reid Paquin Loading


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This IDC Tech Buyer Presentation highlights the overall findings from IDC's August 2023 Future of Operations (FoO) Survey. This biannual Future of Operations Survey aims to better understand the determinants of operational excellence and resilience and how organizations can transform operations through digital technology. For the purposes of this study, operations referred to the activities responsible for the safe, reliable, and efficient execution of physical processes central to an organization's business. This IDC Tech Buyer Presentation focuses on the overall results, which includes 864 organizations in 16 industry subsegments and 14 countries across the globe.

Organizations can use this information to understand the approach peers are taking to operational transformation and how they stack up from a maturity perspective, with sections including:

  • Operational Priorities, Challenges, and Benefits
  • Digital Maturity and Impact of Operational Investments
  • Talent/Labor and Operations Initiatives
  • Use of Technology to Support Operations
  • Data-Driven Operations/Data Management

This presentation was shared with clients in September 2023.


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