target audience: TECH BUYER Publication date: Jun 2024 - Document type: IDC MarketScape - Doc Document number: # US51359624
IDC MarketScape: Worldwide Enterprise Analytics and AI Business Process Services for Procurement 2024 Vendor Assessment
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Abstract
This IDC study represents a vendor assessment of providers offering analytics and AI business process services for procurement through the IDC MarketScape model. The assessment reviews both quantitative and qualitative characteristics that define current market demands and expected buyer needs for analytics and AI business process services for procurement. The evaluation is based on a comprehensive and rigorous framework that assesses how each vendor stacks up, and the framework highlights the key factors that are expected to be the most significant for achieving success in the market over the short term and the long term.
"As buyers outsource their procurement analytics function and look to continually transform it with AI and more prescriptive analytics, global organizations should look to leverage service providers that can bring the domain expertise, and process/functional knowledge supported by technology know-how, whether it's leveraging current solutions or implementing new ones, and maybe most importantly, providers that can create a collaborative relationship based on co-innovation and skin in the game." — Ali Close, manager of the Intelligent Finance and Customer Care Business Process Services Program at IDC