target audience: TECH SUPPLIER  Publication date: May 2024 - Document type: IDC Survey Spotlight - Doc  Document number: # US52246224

Engineering and Operational Technology Services Buyer Maturity and Investment Intent

By:  Mukesh Dialani Loading


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This IDC Survey Spotlight highlights customer feedback related to their maturity across specific engineering services categories and their intent to invest in the near-/long term or avoid investments in their product or operations modernizations initiatives. Engineering services providers must evaluate this insight and apply it uniquely to their existing or new prospects. It is critical that services providers adopt a partner approach and not that of a talent or infrastructure provider if they are to maximize business potential.

The data is sourced from IDC's 2023 Services Path Survey, which provides comprehensive data and guidance by analyzing feedback from global services buyers of professional services, outsourcing services, managed services, and engineering services, including a deep dive into 14 services markets: application testing/digital assurance/quality engineering services; business consulting services; customer care business process services; customer experience services; digital business transformation professional services; digital engineering and operational technology (DEOT) services; employee experience management services; enterprise intelligence services; environmental, social, and governance (ESG) business services; HR and talent management outsourcing services; IT consulting and systems integration services; managed cloud services; procurement business process services; and talent acquisition outsourcing services. Coverage includes adoption; budgeting trends; purchasing preferences and attitudes; pricing and contract options; friction points related to selection, contracting, and managing delivery; and detailed customer satisfaction ratings for vendors in the 14 services markets.


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