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Dec 2018 - Web Conference: Tech Buyer - Doc # WC20181204

IDC FutureScape: Worldwide Customer Experience 2019 Predictions

By: Alan WebberResearch Director, Digital Strategy & Customer Experience

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Abstract

This IDC Web Conference presents a discussion by IDC's Alan Webber on the key predictions that will impact how enterprises address the customer experience over the next three to five years. Senior IT leaders and line-of-business executives will come away with guidance for managing the implications these predictions harbor for their IT investment priorities and implementation strategies.

To learn more about IDC FutureScape 2019, go to www.idc.com/events/FutureScape.


Coverage