TECH BUYER Nov 2019 - Web Conference Proceeding: Tech Buyer - Doc # WC20191125

IDC FutureScape Webcast: Worldwide Customer Experience 2020 Predictions

By: Alan WebberProgram Vice President, Customer Experience


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This IDC Web Conference presents a discussion by IDC's Alan Webber on the impact that new technologies, like artificial intelligence and analytics, and growing volumes of customer data will have on the customer experience, and ultimately an organization's brand, over the next three to five years.

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