TECH BUYER Nov 2019 - Web Conference Proceeding: Tech Buyer - Doc # WC20191125
IDC FutureScape Webcast: Worldwide Customer Experience 2020 Predictions
This IDC Web Conference presents a discussion by IDC's Alan Webber on the impact that new technologies, like artificial intelligence and analytics, and growing volumes of customer data will have on the customer experience, and ultimately an organization's brand, over the next three to five years.
To learn more about IDC FutureScape 2020, go to www.idc.com/events/FutureScape.
Analytic applications, Augmented and virtual reality, Big data analytics and discovery, Cognitive/artificial intelligence, Corporate social responsibility, Customer relationship management applications, Internet of things, Technology buyer, eCommerce