Mar 17, 2020 - Real-time IDC Research® opinion on industry news, trends and events

Responding to COVID-19: An Evolving Playbook for Customer Experience

By: Alan WebberProgram Vice President, Customer Experience, Meredith WhalenChief Research Officer, IDC

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Subscriptions Covered

Customer Experience Management Strategies , Executive Information

Regions Covered

United States

Topics Covered

COVID-19, Customer relationship management applications