May 3, 2021 - Real-time IDC Research® opinion on industry news, trends and events

TTEC Launches a Pioneering DEI AI Bot to Help with Uncomfortable Conversations

By: Douglas HaywardResearch Director, Worldwide Digital Strategy and Agency Services, Bjoern StengelGlobal Sustainability Research and Practice Lead, Sustainable Strategies and Technologies, Shawn Fitzgerald, David WallaceResearch Director, Customer Intelligence and Analytics, Laura Becker