Jul 19, 2021 - Real-time IDC Research® opinion on industry news, trends and events
Zoom to Acquire Five9; Expands to Contact Center
By:
Wayne Kurtzman
Research Director, Social and Collaboration, Mary Wardley
Program Vice President, Customer Care and CRM, Rich Costello
Senior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C), Oru Mohiuddin
Research Manager, Denise Lund
Research Director, WW Telecom and Unified Communications
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Coverage
Subscriptions Covered
Customer Care and CRM , European Unified Communications and Collaboration , Social, Communities, and Collaboration , Unified Communications and Collaboration
Companies Covered
Five9 Inc., Zoom Video Communications Inc.
Regions Covered
Topics Covered
Customer relationship management applications, Unified communications and collaboration
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