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24 Sep 2017

Changi Airport Group wins Digital Transformer of the Year for Singapore at the 2017 IDC Digital Transformation Awards (DXa)

Grab, Urban Redevelopment Authority (URA), DBS Bank, and M Social Hotel also recognized by IDC for excellence in their digital transformation (DX) efforts

SINGAPORE, September 26th, 2017 – IDC Asia/Pacific announced today the Singapore winners of its first-ever IDC Digital Transformation Awards (DXa) 2017 and named Changi Airport Group (CAG) the 2017 “Digital Transformer of the Year”. IDC DXa recognizes organizations that have significantly disrupted the market or have transformed it, using digital and disruptive technologies. Other winners include Grab, Urban Redevelopment Authority (URA), DBS Bank and M Social, who all distinguished themselves for their discernible and measurable excellence in their digital transformation (DX) efforts across the five DX masteries and significant efforts to transform or disrupt the market.

“Asia/Pacific organizations are rapidly adapting digital transformation (DX) to stay competitive in the global market. In Singapore, the most progressive organizations that possess a strong digital mindset have disrupted the landscape, as consumers become increasingly tech-savvy in the face of borderless competition. Our winners for Singapore have shown that DX is no longer just a buzzword, but a must - especially as Singapore takes the lead in transforming to a Smart Nation. IDC is delighted to have found organizations here that clearly demonstrate DX as a cross-industry, cross-sector imperative with immense benefits for the organization and its ecosystem,” says Daniel Zoe Jimenez, Research Director for Digital Transformation Practice, IDC Asia/Pacific.

These are the Singapore winning organizations of the 2017 IDC DX Awards and their outstanding DX initiatives that distinguished them:

• Changi Airport Group’s Digital Master Plan named Digital Transformer of the Year: Changi Airport Group's Digital Master Plan (DMP) is a business transformation program for the airport that has transformed Changi's passenger experience and laid the foundation for Changi to be a Smart Airport of the future. The DMP helped Changi create a unified digital identity and presence by communicating to its passengers through streamlined, omni-channel content delivery and providing a revamped Changi mobile experience. Changi leverages big data to deliver a personalized Changi experience for each of its passengers. By digitalizing core operations processes and gaining deep understanding of key operating imperatives, Changi has achieved improved operational anticipation and reaction, data-enabled resource planning, and a data-driven platform for collaboration and problem-solving.

Mr Lee Seow Hiang, CEO of CAG says, “This recognition gives CAG great encouragement as we power ahead in our digital transformation journey. While challenging, it has been a fulfilling experience exploiting technology in a practical and sustainable way to serve our increasingly tech-savvy passengers, and to empower our staff.  As part of this innovation push, CAG collaborated with our partners in the wider airport eco-system to find the best solutions for our common challenges. We are grateful for the strong partnership with the airport community, and the dedication of our staff, in our continuous drive to create impactful experiences for Changi Airport’s passengers.”

• Grab named Digital Disruptor of the Year: Grab is known in Southeast Asia for making transportation and payments safe, accessible and affordable for everyone.  Driven by a vision to improve the way people travel and pay for things everyday by tackling real local challenges in a new and different way through innovative disruptive technologies, Grab has developed innovative solutions for Singapore’s growing population including the launch of three flagship programmes GrabShare, GrabCoach and GrabPay Credits. The services are tackling congestion, pollution and mobility challenges and help everyone go cashless, by putting more people in fewer vehicles, and moving people across Singapore faster, safer and more conveniently. The affordable transport services, which are focused on filling gaps in areas not currently served by Singapore’s public transport networks, have saved more than 1.7 million kilograms of carbon emissions in Singapore.

Jerald Singh, Head of Product at Grab said, “We are delighted that IDC has recognised our efforts in using disruptive technologies to solve real local challenges around transport and payments, and moving Singapore towards its ambitions of becoming a Smart Nation. We are always identifying gaps, testing and innovating to provide the safest, quickest and most affordable services to improve lives – no matter who you are or where you live. Today these services are tackling the congestion, pollution and mobility of our cities, while creating more means of income for our drivers and our partners.”

• Urban Redevelopment Authority (URA) named DX Leader for Information Visionary and DX Leader for Talent Acceleration: URA has developed a three-year Digitalization Plan to digitalize planning processes, using advanced digital technologies and big data analytics. The plan facilitates integrated planning at the Whole-of-Government level, giving URA better planning insights and driving productivity gains. The Digitalization Plan uses six strategies including Data Digitization; Data Integration; Systems Integration; Work Process Redesign; Visualization and Analytics; and Modelling and Simulation. This includes building digital planning tools, collaboration platforms and analytics skill that transform planning processes. It involves and empowers staff at all levels to contribute ideas and find solutions. It also allows URA to engage their stakeholders including agencies and customers to share data, and integrate business processes and systems. The three-year plan actively feeds into URA’s organizational development and HR initiatives, ranging from comprehensive planning tools and analytics skills training, and capability building. This equips staff with skills for the new digital economy and allows the organization to be future-ready. The focus on data analytics and commitment to talent development are the key reasons why URA has also been named Best in Information Visionary and Talent Acceleration in Singapore.

• DBS Bank named DX Leader for L3D Mastery: Digitalization is a key part of DBS's strategy to thrive in the digital economy where productivity, scalability, and agility are the key characteristics of a successful organization. With DBS’s longstanding 49-year history and 24,000 employees in the highly-regulated Banking, Financial services, and Insurance (BFSI) industry, DBS considered cultural and organizational changes brought about by this strategy. Its leadership team composed of Piyush Gupta (CEO), David Gledhill (CIO) and Neal Cross (Chief Innovation Officer) have fundamentally changed the operations and culture within DBS by identifying how processes are changed through internal hackathons within various business units; and mass adoption of new technology to re-architect its technology structure.

• M Social Hotel named DX Leader for Operational Transformation: To address the increasing labor shortage problem in Singapore’s hospitality industry, M Social Singapore, a subsidiary of Millennium and Copthrone International Limited (MCIL), has introduced Singapore’s first Front-of-House Autonomous Service Delivery Robot, or AURA. In partnership with StarHub, Singapore’s leading info-communications service provider in the hospitality industry, alongside the Singapore Productivity Centre, M Social’s AURA has been integrated with various subsystems in the hotel, such as networks, elevators, and telephony. Project AURA has enabled organization excellence by making business operations more productive, as it addresses manpower shortage through robotics solutions. The Singapore Productivity Centre has also verified high customer satisfaction levels after AURA encounters. Following commercial implementation, MCIL has unveiled plans to deploy AURA to all their hotels in Singapore.

The Singapore IDC DX Awards winners were selected through three rounds of panel judging and scoring on IDC’s DX MaturityScape Benchmark Assessment. In enforcing the highest level of transparency and impartiality in the evaluation process, each submission was reviewed and deliberated on by IDC Asia/Pacific senior executives.

Winners from all around Asia Pacific will join the Singapore winners at IDC's DX Summit and Digital Transformation Awards (DXa) Gala Night, where the regional winners will be announced for the categories of Digital Transformer of the Year; Digital Disruptor of the Year; DX Leader - L3D Mastery; DX Leader - Information Visionary; DX Leader - Omni-experience Innovation; DX Leader - Operational Transformation; and DX Leader - Talent Acceleration. The regional awards will happen on 28th November 2017 at Gardens by the Bay, Singapore. For more information on the awards and judging criteria, please visit the IDC DX Awards website http://www.idcdxawards.com/

For queries about IDC DX Awards, contact Daniel Zoe Jimenez dzjimenez@idc.com or Kar Leong Tew at kltew@idc.com. For media inquiries, contact Tessa Rago trago@idc.com or Alvin Afuang aafuang@idc.com.

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Contact
For more information, contact:

Daniel-Zoe Jimenez
dzjimenez@idc.com
+65 6226 0330

Alvin Afuang
aafuang@idc.com
+63917 7974586

Theresa Rago
trago@idc.com
+65 9159 3053

Kar Leong Tew
kltew@idc.com
+65 6226 0330