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12 Dec 2017

New IDC Digital Workplace Services MarketScape Identifies IT Services Vendors Leading Change Towards the Future of Work

SINGAPORE, December 13th, 2017 – IDC has just published its first ever Asia/Pacific (ex. Japan) Digital Workplace Services MarketScape that assesses nine of the leading providers of full-spectrum Digital Workplace Services (DWS), spanning Consulting & Advisory services, Implementation, Systems Integration & Migration services, Managed services, and Service Desk & Support services. A key component of the evaluation process is the assessment of the participating vendors' demonstrated strategy and capability for incorporating key elements of digital transformation (DX) – predictive analytics, self-healing capabilities, hyper automation and cognitive enablement – throughout the breadth of their DWS offerings and delivery.

Some of the key findings from the study, and associated recommendations for enterprises looking at Digital Workplace engagements are:

  • Every vendor has a unique set of DWS capabilities it is strongest at – employee experience-centric workplace design, secure mobile workplace, cloud-hosted browser-accessed workplace, to name just a few. Enterprises need to identify their key Digital Workplace objectives and identify vendors best-equipped to help realize these objectives, possibly using this IDC MarketScape document as a reference.
  • The study revealed that DWS vendors vary significantly in terms of their regional footprint, presence, delivery and support capability, and so forth across the region. Careful assessment and evaluation of vendor delivery models and capabilities are necessary to ensure that the DWS vendor enterprises choose to engage with can adequately deliver the full breadth of necessary services in their geography.
  • Although today's workplace already features a high degree of automation across user onboarding, service provisioning, operations, and self-service support, the workplace of tomorrow will heavily feature cognitive enablement of the end user. Closed-loop, cognitive-enabled automation promises to unleash the next wave of productivity within the enterprise workplace, and IDC recommends that enterprises pay closer attention to prospective DWS vendors' current enablement of cognitive capabilities within their offerings as well as their road map for an intelligent workplace environment.

"The Digital Workplace is the theater where the future of work is being defined. As enterprises look to leverage technology to transform the way they do business, they will increasingly demand workplace environments that will empower their workforce to participate in and effect this business transformation. DWS providers that invest in the conceptualization and delivery of the next generation of optimized, automated and intelligent workplace capabilities and services will thrive in this new digital–focused market," says Pushkaraksh Shanbhag, senior research manager of Business and IT services research, IDC Asia/Pacific.

For more information about IDC Digital Workplace Services MarketScape, please contact Pushkaraksh Shanbhag or your IDC account manager. For media queries, please contact Alvin Afuang or Tessa Rago


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For more information, contact:

Theresa Rago
+65 9159 3053

Alvin Afuang
+63917 7974586

Pushkaraksh Shanbhag
+91 8066991040