15 May 2019

Jakarta CRM and GOP (Green Office Park) Area by Sinar Mas Land to Compete with 55 other Projects Across Asia/Pacific* as Best Smart City Initiative in IDC Smart City Asia Pacific Awards 2019

JAKARTA, May 16th, 2019 – IDC Government Insights Asia/Pacific announced two of Indonesia’s Smart City project as finalists in IDC's Smart City Asia Pacific Awards (SCAPA) 2019. The Jakarta Citizen Relationship Management (CRM) application and GOP (Green Office Park) Area by Sinar Mas Land have each been chosen as finalists under the ‘Civic Engagement’ and ‘Smart Buildings’ categories, respectively.

Earlier this year, IDC predicted that 2022, more than 61% of Indonesia’s GDP will be digitalized. The new technologies are changing paradigms for individuals, businesses, industries, governments, and economies. This change also affects the city governments as they provide a range of infrastructure and welfare services to citizens. The Smart City concept builds a new horizon for cities in Indonesia in undertaking the challenges with smart, innovative and sustainable solutions.

The Jakarta Citizen Relationship Management (CRM) application is determined to become the main platform for all citizen reports/complaints to the government. Through this application, it will be easier for government services to receive reports, and suggestions from the public and identify their needs. Any submission will be received directly by each district. The system improves the coordination between the regional working units to resolve the city’s problems as it leads to a shorter complaint resolution time and fewer complaints from the official about coordination problems. This project will help fast track a new Jakarta with clean, transparent, and citizen-focused public service governance.

Following the footsteps of the Jakarta CRM, another Smart City project named as a finalist is GOP (Green Office Park) Area by Sinar Mas Land. Sinar Mas Land created a smart building area called GOP 9 (Green Office Park). GOP 9 has a concept of sustainable development design that is energy-efficient and environmentally friendly. The area has features that reduce heat from climate change around buildings. GOP 9 area has been adopting technology since its planning and until it was operational. One of the components is IoT sensors for smart lighting. Other sensors are also used to enable effectiveness and environmental sustainability.

“As one of the most populous urban cities in the country, Jakarta is facing significant socioeconomic challenges. Jakarta is adopting innovative technology solutions, taking a more user/citizen-centric approach, increasing living standards, and reinventing business and service delivery models to address the challenges,” says Kamil Yunus, Market Analyst, IDC Indonesia. “We see Smart City projects both having a future scope to help solve the most persistent urban challenges and generating new and better ways of living, Kamil adds.

The IDC Smart City Asia Pacific Awards (SCAPA) was created to identify, benchmark and gather citizen opinion through public voting on the best projects each year across 12 functional Smart City strategic domains. It is an intensive six-month process that tracks and evaluates hundreds of Smart City initiatives in Asia/Pacific.

The award categories are:

  • Administration
  • Civic Engagement
  • Digital Equity and Accessibility
  • Economic Development, Tourism, Arts, Libraries, Culture, Open Spaces
  • Education
  • Public Health and Social Services
  • Public Safety (Disaster Response / Emergency Management and Smart Policing)
  • Smart Buildings
  • Smart Water
  • Sustainable Infrastructure
  • Transportation (Connected & Autonomous Vehicles, Public Transit, Ride-Hailing/Ride-Sharing, and Transportation Infrastructure)
  • Urban Planning and Land Use

Out of over 170 Smart City project submissions from public and private enterprises in the Asia Pacific, only the top 57 projects were named as finalists and qualify for public voting as the second phase in the selection of the annual IDC Smart City Asia Pacific Awards (SCAPA).

IDC invites the public to vote on these finalists at www.idc.com/ap/smartcities through the 28th of May 2019. Citizens who participate in public voting will stand a chance to win a Samsung Galaxy S10+ through an electronic raffle draw to be held after the Asia/Pacific winners have been announced.

Figure 1. Citizens can vote for their top projects through the IDC Smart City Website until May 28, 2019.

The Asia/Pacific winners for each category are decided based on IDC analysts’ benchmarking, public voting, and judging from an International Advisory Council. The winners will be announced in July 2019 with their projects pitted against the other regional winners in IDC’s Smart City competitions around the world for the opportunity to be named the global IDC Smart City champion for one of 12 categories.

For more information on the methodology for the Smart City Asia Pacific Awards, please contact Kamil Yunus at kyunus@idc.com For public voting-related questions or media queries, please contact Almira Ganesia aganesia@idc.com. Visit the Smart City website www.idc.com/ap/smartcities for updates.

*Note: Asia Pacific excluding Japan

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About IDC Government Insights

IDC Government Insights assists government policy, program, and IT leaders, as well as the suppliers who serve them, in making more effective technology decisions by providing accurate, timely, and insightful fact-based research and consulting services. Staffed by senior analysts with decades of government and IT industry experience, our global research analyzes and advises on business and technology issues facing the Federal/Central and local/provincial Governments. International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology market. IDC is a subsidiary of IDG, the world’s leading technology, media, research, and events company. For more information, please visit www.idc-gi.com

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a subsidiary of IDG, the world's leading technology media, research, and events company. To learn more about IDC, please visit www.idc.com. Follow IDC on Twitter at @IDC.


Companies Covered

PT Sinar Mas Group

Regions Covered


Topics Covered

Customer relationship management applications

Vertical Markets

Smart cities and communities