07 Aug 2020

Automation will help A/NZ business flatten the curve

SYDNEY, 7th August 2020: Half of A/NZ businesses say there will be more demand for robotic process automation (RPA) solutions this year. As organisations shift from crisis mode to recovery mode, RPA deployments will improve productivity and increase business resiliency.

RPA is a fast-growing class of software designed to automate repetitive tasks. Processes can run without human intervention, improving business resiliency in times of crisis. Companies deploy RPA software across many facets of their businesses. These include solutions for, network automation, payroll processes, data manipulation, and fraud detection.

To be fair, A/NZ businesses were already ahead of the RPA adoption curve before the pandemic, compared to other Asia Pacific businesses, according to IDC's Asia Pacific IT Services Survey, 2020. For companies that have planned or deployed RPA solutions, around half in A/NZ had already reached mid-stage or enterprise-wide adoption before COVID struck, compared to a quarter for the rest of Asia Pacific.

"COVID-19 will be the catalyst for many A/NZ organisations to expand their RPA repertoire", notes IDC A/NZ Senior Research Manager, Monica Collier, "They may extend existing RPA solutions more widely across the enterprise or deploy new RPA solutions,” she continues.

IDC says intelligent automation will be a key technology propelling business through digital transformation (DX). It can assist organisations to flatten their recovery curve, moving out of a recessionary phase and into a growth phase faster.

To remain agile and disruptive, businesses need to adapt quickly. "Changing your business by using automation is much faster than changing your business using people," Collier concludes.


About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading tech media, data and marketing services company. To learn more about IDC, please visit www.idc.com. Follow IDC on Twitter at @IDC and LinkedIn. Subscribe to the IDC Blog for industry news and insights: http://bit.ly/IDCBlog_Subscribe.