18 Oct 2020
MTR and MediConCen Limited wins 2020 Top Awards at the 4th IDC Digital Transformation Awards Hong Kong
HONG KONG, October 19, 2020 – IDC announced today the Hong Kong winners of the IDC Digital Transformation Awards (DXa) 2020 which named MTR and MediConCen Limited as the 2020 Digital Transformer and 2020 Digital Disruptor respectively for Hong Kong. Now on its fourth year, IDC’s DX Awards celebrates the tech-enabled resilience of enterprises as they reimagine their business in the new normal. This year’s best-in-class have been chosen as DX champions for being able to successfully implement digital initiatives that address the CEO’s new agenda on meeting new customer requirements, developing new capabilities, ensuring new critical infrastructure, and participating in new industry ecosystems.
Other winners for Hong Kong include AIA Group, Arup, HKBN, Hong Kong Baptist University, Mox, OOCL, and Openrice Limited, who all distinguished themselves with notable and measurable success in the execution of their organization’s digital transformation (DX) initiatives across the seven DX masteries and significant efforts to transform or disrupt the market.
Figure 1: 2020 Hong Kong IDC Digital Transformation Awards Winners
“The global COVID-19 pandemic has driven systemic changes to our businesses and society. The need to effectively respond and quickly adapt to these changes has forced organizations across Asia/Pacific to accelerate their digitalization, making more evident than ever that DX is not an option, but a necessity. The winners of the 2020 DX Awards in Hong Kong are a testament to innovation and business reinvention – these organizations are not only reprioritizing their investments and accelerating DX to achieve business resilience, but also they are reimagining their businesses and ecosystems to thrive in the new normal,” says Daniel-Zoe Jimenez, AVP and Head of Digital Transformation and SMB research, IDC Asia/Pacific.
These are the top winners of the 2020 Hong Kong IDC Digital Transformation Awards, and the outstanding digital transformation initiatives that distinguished them:
- MTR named as Hong Kong’s 2020 Digital Transformer for Digital Road Map for Intelligent Customer Lifestyle Platform:
The MTR Corporation recognizes the fast-changing business landscape and new possibilities of evolving digital technologies. Under its corporate digital strategy, 11 digital road maps were formulated for various business domains, with the "Digital Road Map for Intelligent Customer Lifestyle Platform" as one of the key initiatives focused on customer engagement and experience. The full-fledged strategy defines a three-year program for four perspectives: artificial intelligence (AI) and data-driven personalized services and offerings to customers; an intelligent loyalty platform to deepen customer engagement and smart mobility features for customers' end-to-end journey; and advancement of a digital culture within the organization. The road map was formulated with design thinking workshops to identify the needs of customers, and a series of digital projects was initiated and implemented with an agile approach. In addition, MTR launched a series of activities, such as AI contests and data workshops, to promote the adoption of digital solutions into business functions. With the three-year program, MTR commits to be the industry pioneer in enhancing customer experience using digital technologies and support Smart City developments in Hong Kong and the Greater Bay Area.
- MediConCen named as Hong Kong’s 2020 Digital Disruptor for MediConCen Blockchain Medical Ecosystem:
MediConCen is a Hong Kong-based insurtech start-up that automates insurance claims for insurance companies, medical networks, and clinics using hyperledger blockchain. It has been recognized in various well-known innovation and technology competitions in China, India, and Hong Kong. Combining domain knowledge, understanding of regulations, and technical know-how with a staff of former senior insurance executives, serial entrepreneurs, senior programmers, and investment bankers, MediConCen launched the first blockchain-based medical ecosystem in Asia in April 2019, used by over 200,000 group employees. In its new medical ecosystem, individual clinics ruled out by the traditional medical card system due to fixed prices and complicated administrative and settlement processes can join the insurance market through a simple app. It utilizes digital signatures and smart contracts to ensure that each party executes the contract based on defined terms, preventing abuses and fault claims. Currently, MediConCen has connected with multiple insurers and more than 460 medical experts. It is also one of the top 10 contributors in Greater China to the global Hyperledger Fabric codebase. MediConCen continues to push the boundaries of technology, applying the latest technologies to deliver a strong, lasting impact on how insurance and finance are operated.
- OOCL named as Hong Kong’s 2020 Information Visionary for MyOOCLReefer:
Orient Overseas Container Line (OOCL) is one of the world's largest integrated international container transportation and logistics companies, with over 120 offices in more than 100 major cities. Delivering cargo on time and in quality condition for customers while managing costs has always been a top priority of OOCL. For refrigerated (reefer) cargo, it is especially critical to maintain its product freshness and integrity in a secure, temperature-controlled environment, and within tight delivery windows. In September 2019, OOCL launched a digital transformation (DX) initiative that improved both the internal operations of managing reefer containers and provided a customer window for shippers to monitor their reefer containers with real-time visibility. By deploying an Internet of Things (IoT) solution through MyOOCLReefer, OOCL found a new way to save manual pre-trip inspection (PTI) costs with artificial intelligence (AI)–enabled monitoring, reduce time spent validating proper operating condition of containers with fewer false alarms for deviations, and provide enhanced visibility for customers through a live monitoring tool with delivery time updates. Moreover, the DX initiative has been particularly valuable during the COVID-19 pandemic to keep the safe flow of refrigerated food and pharmaceuticals moving despite disruptions caused by labor shortages, surges in demand, and delays and congestion at terminals and storage facilities throughout the supply chain.
- OpenRice Limited named as Hong Kong’s 2020 Omni-Experience Innovator for FoodTech Ecosystem:
OpenRice is the most popular and award-winning dining guide in Hong Kong, providing comprehensive dining information, value-added services, user-written restaurant reviews, and ratings in one place, enabling food lovers to find the right dining experience. Shifting from a dining guide to a foodtech ecosystem in the beginning of 2017, OpenRice began by redeveloping its table booking system into a native app and website, connecting consumers, restaurants, and partners in the food and beverage (F&B) and non-F&B sectors. Led by CEO Joe Yau, this new initiative includes transformation of a table booking system into a one-stop merchant platform called OpenRice Biz to support restaurants’ dining business journey and the availability of market insights solutions for merchants, as well as agile and digital business operations. Enabling technologies, particularly big data and analytics and artificial intelligence (AI), are adopted to empower the initiative. The OpenRice foodtech ecosystem strives to redefine users’ total dining experience and service merchants in marketing and sales, data analytics, as well as business operations, and solutions, bringing both tangible and intangible benefits to stakeholders in the ecosystem. A 24 x 7 online table booking is one of the most used services on OpenRice Biz. As of February 2020, over 1.8 million unique users have booked through OpenRice, with more than an average of 7,000 daily bookings.
- Arup named as Hong Kong’s 2020 Operating Model Master for Arup Digital Acceleration:
Arup is an independent firm of designers, planners, engineers, architects, consultants, and technical specialists working across every aspect of today’s-built environment. Digital transformation has allowed Arup to shape a better world, deliver future-proof outcomes for clients, and contribute to sustainable development. To keep Arup at the forefront of innovation, it set an ambitious goal in 2017 to be the digital leader in the built environment. As a trust-owned firm with no external investors, Arup's unique structure fosters a distinctive culture and intellectual independence in its digital transformation (DX) program. Through its DX program, it created awareness and motivated, challenged, and empowered its own people to accelerate innovation. As a global firm, Arup has embarked on a journey to enhance the way it works through digital tools and solutions, which are widely adopted, supported, and improved by 16,000 colleagues working in over 140 countries. In East Asia, around 1,000 colleagues have participated in the program, which includes training sessions and workshops, bootcamps, knowledge sharing sessions, and innovation labs. Arup has invented over 1,600 digital tools to enhance client project–related workflow and developed an award-winning smart building suite of analytics and solutions enhancing advisory services in sustainability, fire, and Smart City domains as digital services.
- Mox Bank named as Hong Kong’s 2020 DX Gamechanger for Mox by Standard Chartered:
Mox Bank is the new virtual bank by Standard Chartered in partnership with PCCW, Hong Kong Telecom (HKT), and Trip.com. With the combined power of a leading international bank, the city’s telecom, and a lifestyle leader and Asia’s largest online travel agency, Mox Bank helps customers grow through a suite of retail financial services and lifestyle benefits. A new type of bank based on trust and on service, Mox Bank has implemented a new business strategy for the mobile-first, digitally empowered Hong Kong consumers. As one of the first banks to obtain a virtual banking license in Hong Kong in March 2019, Mox Bank reflects endless opportunities it can co-create with its customers — Mobile eXperience, Money eXperience, Money X (multiplier), eXponential growth, and eXploration. The Mox Card has been redefined with innovation, security, and privacy in mind. Its main services for its customers are smart banking, smart saving, and smart spending. Together with Mastercard, Mox Bank is the first bank in Asia to launch an all-in-one numberless bank card, reducing the risk of losing personal information and securing transactions for all customers.
- Joe Yau of OpenRice Limited named as 2020 DX CEO for Hong Kong:
Shifting from a dining guide to a foodtech ecosystem in the beginning of 2017, OpenRice began by redeveloping its table booking system into a native app and website, connecting consumers, restaurants, and partners in the food and beverage (F&B) and non-F&B sectors. Led by CEO Joe Yau, this new initiative includes transformation of a table booking system into a one-stop merchant platform called OpenRice Biz to support restaurants’ dining business journey and the availability of market insights solutions for merchants, as well as agile and digital business operations. Enabling technologies, particularly big data and analytics and artificial intelligence (AI), are adopted to empower the initiative. The OpenRice foodtech ecosystem strives to redefine users’ total dining experience and service merchants in marketing and sales, data analytics, as well as business operations, and solutions, bringing both tangible and intangible benefits to stakeholders in the ecosystem. A 24 x 7 online table booking is one of the most used services on OpenRice Biz. As of February 2020, over 1.8 million unique users have booked through OpenRice, with more than an average of 7,000 daily bookings.
- Samuel Hui of HKBN named as 2020 DX Leader for Hong Kong:
Headquartered in Hong Kong with operations spanning across Hong Kong, Singapore, Malaysia, Mainland China, and Macau, HKBN Group (HKBN) is a leading and fast-growing integrated telecom and technology solutions provider in the region. Samuel Hui, Co-owner and Chief Transformation Officer of HKBN, spearheaded the group's digital transformation (DX) journey and successfully turned transformation into an everyday facet of its operations and corporate culture. He led a professional team at HKBN to modernise the group’s way of doing business, delivering business results with flyer colours to have doubled the targeted revenues, and turning its successful transformational experience into business solutions. By implementing a cloud-based sales and marketing platform, Samuel’s team pragmatically solved the pain points from frontline sales persons and aligned the wider corporate interests through unifying the data infrastructure, revamping the consumer-facing My HKBN app to include enhanced digital capabilities in customer engagement, upselling, business collaborations and customer service support. With the success and fruitful learnings from its digital transformation journey, HKBN has brought Transformation as a Service (TaaS) to the market, empowering businesses from different industries to transform smoothly and effectively.
- AIA Group named as Hong Kong’s 2020 Special Award for Resiliency for Falcon:
AIA responded with speed and purpose to Covid-19 by accelerating the adoption of new digital tools and online capabilities to ensure agents can continue to deliver uninterrupted service and support to our customers and communities. Our technology response to Covid-19 had four key objectives:
1. Remote agency meetings and communications – to ensure we could continue to communicate remotely with agents via video
2. Enablement of remote sales, approved by local regulators – to ensure we could continue to offer our products remotely to customers
3. Digital learning for agents across all geographies - to ensure our agents could conduct training remotely through online learning programs
4. Digital recruitment – to ensure we could continue to attract and recruit high quality agents digital
In only three months, the acceleration program delivered effective solutions across 13 target markets, achieving significant uplift across each of the four pillars.
Remote agency meetings and communication, and remote sales has been enabled across all markets, and by the end of April 2020, almost half of our sales were being closed remotely. In addition, significant progress was made on digital learning and recruitment with most markets on track to deliver enhanced capabilities.
While Covid-19 helped accelerate the adoption of some of these new tools, this is part of a much bigger journey at AIA. Working from home, remote sales and servicing, and managing claims digitally have become the new normal. At the heart of our transformation strategy, we are continuing to build a ubiquitous and always-available experience for our customers, distributors, partners and employees.
- Hong Kong Baptist University named as Hong Kong’s 2020 Special Award for Resiliency for Hong Kong Baptist University Health Declaration System:
Faced with the challenges from the COVID-19 pandemic, Hong Kong Baptist University (HKBU) has, with collective efforts of various departments and its management, increased preventive, and control measures to safeguard the health and safety of the university community. Spearheaded by the Office of Information Technology (ITO), HKBU is the first university in Hong Kong to introduce a daily health declaration policy and an integrated real-time health declaration system (HDS). Based on the self-declared data collected, the HDS can keep track of any COVID-19-related symptom and relevant travel history of staff, students, and registered visitors, control their access into campus, and provide real-time data to a dashboard for actionable insights to support risk management and resource planning concerning campus returnees. Since its launch, the system has already processed around 400,000 health declaration responses. With key stakeholders realizing the importance of digital transformation, a detailed direction on-campus routine that banks heavily on technology for the upcoming academic year has been determined.
IDC’s DX Awards follows a two-phased approach to determine country and regional winners. Each nomination is evaluated by a team of local and regional IDC analysts against a standard assessment framework based on IDC’s DX taxonomy. All country winners will qualify for the regional competition to be decided by a panel of judges comprised of IDC analysts, industry practitioners, thought leaders, and academia around the globe.
All the winning Hong Kong digital transformation projects were selected as part of almost 1300 high-quality entries received from more than 640 end-user organizations across Asia/Pacific. Country winners will then be pitted other country winners for the same category to ultimately determine the region’s best of the best.
The regional winners will be announced on the 23rd of October 2020 in IDC Arena, IDC’s new integrated content hub that takes IDC thought leadership events online, and exclusive analyst essential guidance videos on-demand. To get a preview of this game-changing virtual events platform for the ICT industry, click HERE. For more information on IDC DX Awards, please visit www.idcdxawards.com.
IDC defines Digital Transformation (DX) as the approach where organizations drive changes in their business models and business ecosystems by leveraging 3rd Platform technologies (e.g. Cloud, Mobile, Big Data/Analytics, Social and IoT) and competencies. IDC's Asia/Pacific Digital Transformation Strategies research program studies the transformation efforts of organizations across five critical dimensions (leadership, omni-experience, data, operating model, and worksource) in their use of 3rd Platform technologies. This program examines organizations' maturity, key market trends, competitive landscape, and end-user buying behavior from an IT and LOB standpoint. Users can expect both quantitative data and qualitative insights as well as strategies for revenue growth in the marketplace. By combining both supply and demand perspectives, this research helps vendors identify key areas of growth across countries and industries. To learn more about IDC’s Asia/Pacific Digital Transformation Strategies and research, visit HERE.
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