16 Feb 2021

IDC Reveals India Artificial Intelligence Predictions for 2021 and Beyond as Organizations Focus on Unleashing the True Value of the Data

New Delhi, February 16, 2021International Data Corporation (IDC) has published the IDC FutureScape: Worldwide Artificial Intelligence 2021 Predictions – India Implications for 2021. Organizations in India are embracing AI driven by improved internal efficiencies, competitive edge, and enhanced customer experience (CX). Driven by enterprise resiliency, leveraging tech has become existential in the journey to the new normal.

Organizations in India have stated digitally enhancing the products, services, & customer experiences as the number one priority for 2021-22. Organizations are looking at improving digital-first engagements and unleashing the true value of the data being generated by their ecosystem. AI becomes pivotal for these organizations to gain insights into business operations, products/ services, experiences, and/or ecosystems.

"The pandemic has been a catalyst for overall AI adoption in India. In the data-driven journey, organizations are focusing on intelligent systems for actionable business insights. Businesses are embracing technologies like conversational AI and machine learning, driven by their business objectives of innovation, resiliency, and offering transformative experiences," says Rishu Sharma, Principal Analyst, Cloud and AI, IDC India.

Some of the key AI predictions that would impact the technology buyers and suppliers in India in 2021 and beyond are:

#1 AI Explainability: By 2023, over 40% of consumer-focused AI decisioning systems in finance, healthcare, government, and other regulated sectors will include provisions to explain their analysis and decisions.

#4 AI Powered Development: By 2025, the number of data analysts and scientists to adopt AutoML for the end-to-end machine learning pipeline from data preparation to model deployment will double.

#5 AIOps Adoption: By 2025, AIOps will become the new normal for IT operations, with at least 40% of large enterprises adopting AIOps solutions for automating major IT system and service management processes.

#6 Neuro-Symbolic AI: By 2026, 20% of all AI solutions will be closer to AGI — leveraging neuro-symbolic techniques that combine deep learning with symbolic methods to create robust humanlike decision making.

#9 AI Enabled Edge Computing: By 2024, 50% of enterprises will run varying levels of analytic and AI models at the edge and 30% of those edge AI applications will be accelerated by heterogeneous accelerators.

"Indian organizations are looking for technology vendors and integration partners to bridge the talent gap and enhance decision making capabilities. AI is turning out to be helpful in directing decisions on everything from bank loans, risk assessment, automated customer service, crop advisory, healthcare, and others," says Swapnil Shende, Senior Market Analyst, IDC India.

These strategic predictions for the India market are presented in full in the following report: IDC FutureScape: Worldwide Artificial Intelligence 2021 Predictions – India Implications (# AP47202220).

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For more information about this report, please contact Rishu Sharma risharma@idc.com or Swapnil Shende sshende@idc.com. For media queries, please contact Shivani Anand sanand@idc.com. You can also follow IDC India’s Twitter and LinkedIn pages for regular updates.

About IDC FutureScape

IDC FutureScape  reports are used to shape IT strategy and planning for the enterprise by providing a basic framework for evaluating IT initiatives in terms of their value to business strategy now and in the foreseeable future. IDC's FutureScape are comprised of a set of decision imperatives designed to identify a range of pending issues that CIOs and senior technology professionals will confront within the typical three- to five-year business planning cycle.

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading tech media, data and marketing services company. To learn more about IDC, please visit www.idc.com. Follow IDC on Twitter at @IDC  and LinkedIn. Subscribe to the IDC Blog for industry news and insights: http://bit.ly/IDCBlog_Subscribe.

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Regions Covered


Topics Covered

Cognitive/artificial intelligence