Press FAQ

Publication date: 19 Jul 2022

IDC Reveals Asia/Pacific* Enterprises’ Top 7 IT Operations Challenges With Their Existing Operations Management Software

SINGAPORE, July 20, 2022 – Over the last few years, automation has steadily risen to the top of enterprise priorities. In a recent IDC report titled Asia/Pacific Perspectives and Adoption Trends for Intelligent Automation 2022 , IDC revealed that insufficient pre-built automation within the tools to easily set up preemption, auto-remediation, etc. is the top challenge, among the top seven, identified by Asia/Pacific enterprises in optimally leveraging their IT operations management solutions toward realizing organizational objectives.

The report also delves into the specific capabilities and features enterprises look for in automation solutions. IDC’s enterprise end-user survey-led research suggests that a modular architecture for customizable, mix-and-match consumption, automation capabilities across both IT operations and business processes, and full-stack capabilities that span the breadth of the automation spectrum (process mining, computer vision, RPA, AI/ML, reporting and governance, etc.) are the most prized capabilities in automation solutions.

The report also captures market nuances by country, industry vertical, and enterprise size segments. For instance, the Australian market demonstrates strong LoB influence in IT decision-making which is driving enterprises to seek automation solutions that straddle both IT operations and business processes to drive tangible value and business outcomes. On the other hand, the Singapore market is driven by practical considerations about automation solutions - such as security and assurance, a rationalized solution portfolio, and need-based adoption of capabilities (modules).

Furthermore, enterprises in the region are looking to scale their automation initiatives and this is driving automation across diverse horizontal and industry-specific business processes. While process areas with the most mature processes and repetitive tasks (procurement, enterprise asset management, etc.) top automation priority lists, enterprises are now beginning to actively automate areas like financial strategy and performance management, human capital management (HCM), project and portfolio management (PPM) and even Sales.

“Enterprise perception of the role of automation has rapidly evolved. It is no longer viewed purely as a mechanism for cost management or productivity enhancement, but as an organizational enabler that supports multiple business priorities – enhanced resilience, increased business agility, improved customer and employee experience, and mitigation of the impact of skills shortages, to name a few. It is no surprise that automation is a top priority for organizations in the Asia/Pacific region,” says Pushkaraksh Shanbhag, Associate Research Director for IT Services, IDC Asia/Pacific.

Data in this IDC research is drawn from IDC’s Asia/Pacific excluding Japan (APEJ) Enterprise Software Survey, May 2022. This survey of enterprises was designed to identify key regional differences and similarities around technology spending, adoption, and deployment of a diversity of IT software and solutions, and among them, intelligent automation solutions. To learn more contact Pushkar Shanbhag at or click HERE.

The IDC report, “Asia/Pacific Perspectives and Adoption Trends for Intelligent Automation 2022 ” (IDC #AP49167423), assesses enterprise priorities and preferences relating to top capabilities they desire in automation solutions, business process domains to be automated, and the role of various vendor types in their automation journey.

For more information on this IDC Survey document, please contact Pushkar Shanbhag at For media inquiries, please contact Theresa Rago at or Michael De La Cruz at

*Asia/Pacific excluding Japan


About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading tech media, data and marketing services company. To learn more about IDC, please visit Follow IDC on Twitter at @IDCAP and LinkedIn. Subscribe to the IDC Blog for industry news and insights.