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Publication date: 29 Jul 2022

AIOps is No More an Afterthought for Indian Enterprises, Says IDC


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INDIA, July 29, 2021 – In a recent report, International Data Corporation (IDC) analyzes how AIOps is no more an afterthought. Indian organizations are now turning to AIOps to help them efficiently manage infra operations by abstracting away the underlying complexity while simultaneously focusing on delivering business outcomes to enhance their strategic decision-making processes.

AIOps refers to the application of artificial intelligence/machine learning (AI/ML) and big data analytics to address the challenges of modern infrastructure management in an intelligent and highly automated manner. While the traditional infrastructure ecosystem supported numerous software, hardware, and data services innovations, the adoption of new technologies has resulted in issues such as location limitation, maintenance, and operational complexity due to their increasingly complex IT architecture. In this context, AIOps is being used to address the challenges of modern infrastructure management in an intelligent and highly automated manner.

Enterprises in India are increasingly leveraging AIOps to move from a reactive to a proactive operations management stance for greater organizational resilience. Most leading organizations are leveraging advanced AI technologies either in-house or through managed service providers. According to IDC FutureScape: Worldwide Artificial Intelligence 2022 Predictions — India Implications (#AP47366221, January 2022), AIOps will become the new normal for ITOps, with at least 40% of large enterprises adopting AIOps solutions to automate major IT system and service management processes by 2025.

Organizations look to improve trust and transparency levels by adopting AIOps solutions from individual managed tasks, such as troubleshooting, event correlation, and anomaly detection, to resolution, remediation, closed-loop incident detection, resource orchestration, and predictive fault identification.

“The Indian market is witnessing considerable growth in digital services. IT organizations will quickly adopt AIOps solutions to cope with the rising scale and complexity of IT infrastructure, and to meet the end-user needs of reliability and performance. Organizations will apply contextualized data to create more precise, tangible estimates about the impact of an incident and do not view AIOps as an eliminator of IT roles. Instead, it will be used for improving agility, greater collaboration, and better learning,” says Shouvik Nag, Senior Market Analyst, Digital Transformation practices, IDC India.

According to the IDC report, some of the key reasons for adopting AIOps include:

Unprecedented infrastructure complexity - Aggregate operations data from multiple IT infrastructure components, applications, and performance-monitoring tools.

Need for resilience & Observability – Eliminate the ‘noise’ by identifying patterns and events related to system performance and availability issues.

Predictive IT metrics leading to business outcomes - Diagnose root causes and report them to IT for rapid response and remediation and in some cases, automatically resolve them without human intervention.

The complete report is available here - Smart IT Operations: How India Enterprises Are Adopting Artificial Intelligence Operations to Drive Operational Efficiency (Doc #AP49089722). The report updates on the future digital infrastructure framework built on cloud-centric technologies, ubiquitous deployment, and automated ITOps. The document also highlights the changing scenario of Indian Enterprises and their adoption of advanced tools to drive operational efficiency.


This report is published as part of IDC’s India Digital Transformation Opportunities  research that delves deeper into the software and IT services market and examines how enterprises are evolving to support their digital transformation (DX) agenda. For more information about this report, trends, or questions for analysts, please contact Shivani Anand at . You can also follow IDC India’s Twitter and LinkedIn pages for regular updates on IDC’s research & events.

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology, IT benchmarking and sourcing, and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly owned subsidiary of International Data Group (IDG), the world's leading tech media, data, and marketing services company. To learn more about IDC, please visit Follow IDC on Twitter at @IDC  and LinkedIn. Subscribe to the IDC Blog  for industry news and insights.

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