IDC Names Leaders and Major Players for Asia/Pacific Salesforce Implementation Services in 2022

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• Michael De La Cruz  Email: mdelacruz@idc.com  Phone number: +65 6226 0330
• Miguel Carreon  Email: mcarreon@idc.com  Phone number: +65 6226 0330
• Rijo George Thomas  Email: rgthomas@idc.com

SINGAPORE, November 23, 2022 – According to the IDC MarketScape : Asia/Pacific Salesforce Implementation Services 2022 Vendor Assessment, Accenture, Deloitte, IBM, Infosys, and PwC are identified (in alphabetical order) as “Leaders” among the Salesforce implementation partner ecosystem in Asia/Pacific. These 'Leaders' are closely followed by "Major Players" in the market namely (in alphabetical order) Capgemini, Cognizant, NTT DATA, Samsung SDS, and Wipro.

According to IDC's 2022 Asia/Pacific Software Survey, improving customer experience (CX) and customer satisfaction was one of the top 3 business priorities of enterprises in Asia/Pacific. Enterprises are accelerating their technology-led front-office transformation initiatives to create new experiences. Over the years, Salesforce has positioned itself as an experience transformation enabler capable of converging data and intelligence to transform every aspect of the CX, ensuring there is business value generation throughout the customer journey.

As Salesforce adds new products to its portfolio (Slack, Tableau Software, MuleSoft, Vlocity, work.com, etc.), aligns its go-to-market (GTM) with industry solutions, and ties its value proposition to business outcomes, the implementation of Salesforce solutions has become increasingly complex. Enterprise buyers bank on the expertise of their implementation service partners to enhance (and in some cases, realize) the value of their investments

"The services ecosystem around Salesforce implementation is expected to grow as fast, if not faster, than Salesforce itself in Asia/Pacific. A key reason for this growth is the increasing complexity buyers face in implementing Salesforce and deriving value from the growing portfolio of Salesforce solutions,” says Rijo George Thomas, Research Manager, Software and Services Research, IDC Asia/Pacific. “Vendors that can contextualize solutions for industries and integrate multiple Salesforce solutions to transform experiences will create long-term value for clients," added Thomas.

This IDC MarketScape employs an extremely detailed assessment framework that evaluates vendors on their current ability to support customers with end-to-end Salesforce implementation services, and how well placed they are to grow the adoption of Salesforce solutions with their sound growth strategy in Asia/ Pacific. This report is a result of a detailed vendor assessment across 24 different elements across a range of criteria – , with information gathered from vendor responses to IDC's request for information (RFI) questionnaire, vendor briefings and sharing sessions, customer references, and IDC's internal research. This study provides pertinent guidance for enterprise buyers in Asia/ Pacific planning to embark on a Salesforce implementation journey, and identifies the key elements of differentiation brought by 10 Salesforce implementation partners that maximize the value of customer's investments.

IDC's Asia/Pacific Services Opportunities in the Digital Economy: Transformation and Acceleration service offers timely and responsive market analysis and competitive coverage of the IT and business services markets in Asia/Pacific. Developed in the perspective of demands from both the supply and the demand side of the market, this research program provides customers with in-depth analysis on buying behavior, market trends and forecasts, and competitive activities across the Asia/Pacific services markets. The program is designed to aggregate research across multiple coverage areas – including consulting services, implementation services, managed/outsourcing (including cloud based) services, business process outsourcing, and support and training services – and to provide a comprehensive and an opinionated analysis to tech buyers and providers. To learn contact Pushkar Shanbhag at pshanbhag@idc.com or click HERE.

For more information on this IDC MarketScape document, please contact Rijo Thomas at rgthomas@idc.com. For media queries, please contact Michael De La Cruz at mdelacruz@idc.com or Miguel Carreon mcarreon@idc.com.

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About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading tech media, data and marketing services company. To learn more about IDC, please visit www.idc.com. Follow IDC on Twitter at @IDCAP and LinkedIn. Subscribe to the IDC Blog for industry news and insights.

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