04 Jan 2021

New IDC MarketScape Evaluates 8 Salesforce Implementation Services Providers in Canada

TORONTO, ON., January 4, 2021 — International Data Corporation (IDC) Canada today announced the publication of a new report, IDC MarketScape: Canada Salesforce Implementation Services 2020 Vendor Assessment (IDC# CA46257720), which provides an in-depth analysis of companies that provide Salesforce implementation services offerings to the Canadian market.

IDC compared 8 Salesforce implementation services providers with operations and customers in Canada using our IDC MarketScape model. As a result of this study, IDC Canada has found five IDC MarketScape Leaders and three IDC MarketScape Major Players in the Canadian Salesforce implementation services market. The 8 vendors evaluated in this IDC MarketScape are: Accenture, Acumen Solutions, AppCentrica, Deloitte, IBM Canada, PwC, TELUS International, and Traction On Demand.

"Salesforce products are rapidly becoming enterprise-scale solutions in Canada and the opportunities for services firms specializing in Salesforce are growing as quickly. As the enterprise software market continues its shift to cloud computing and SaaS, Salesforce implementation services firms are identifying a growing number of prospective customers and the capabilities of these firms to help customers achieve business objectives are expanding to meet emerging and increasingly sophisticated requirements," said report author, Jim Westcott, research manager, IDC Canada and lead analyst for the Canadian Digital Transformation: Application and Professional Services program.

Canadian organizations have several choices when it comes to Salesforce Implementation services providers, and Westcott recommends evaluations based on several criteria to find the right provider to meet buyer needs. For more information about this IDC MarketScape, please contact Jim Westcott or AskIDC.

About IDC MarketScape

The IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of IT, telecommunications, or industry-specific suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT, telecommunications, or industry-specific vendors can be meaningfully compared. The framework also provides technology buyers with a transparent foundation to allow companies to independently compare the strengths and weaknesses of current and prospective vendors.

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data, and marketing services company that activates and engages the most influential technology buyers. To learn more about IDC, please visit www.idc.com or follow on Twitter at @IDC and LinkedIn. To learn more about IDC Canada, please visit www.idc.com/ca or follow on Twitter at @ idccanada and LinkedIn.