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23 Feb 2017

New IDC MarketScape Evaluates IT and OT Integration Service Providers for EMEA Utilities

MILAN, February 23, 2017 IDC Energy Insights today announced the release of a new study, IDC MarketScape: IT and OT Integration Service Providers for EMEA Utilities 2017 Vendor Assessment (IDC #EMEA40142616, February 2017), which evaluates the capabilities and strategies of leading services vendors in enabling and supporting utility companies in their integration of IT and operational technologies (OT). The nine vendors evaluated in the study are Accenture, Atos, Capgemini, CGI, IBM, Infosys, OMNETRIC Group, Tata Consultancy Services (TCS), and Wipro.

In utilities, OT have historically played a role in "keeping the lights on." Their scope was to protect assets and ensure commodity delivery to final customers. Those systems were kept separated from enterprise IT; even the teams responsible for OT and IT were segregated within the organization. Intelligent grid development and digital transformation are demonstrating that it is fundamental to bring together these siloed worlds. Improved asset management and efficiency are the main drivers for integration.

Collaboration with the ecosystem, including vendors with solid capabilities and expertise in IT and OT integration, is essential. This IDC MarketScape intends to provide utility companies with insight into the capabilities and strategies of service providers providing IT-OT integration services. In summary, IDC Energy Insights sees that:

  • With IT-OT integration demand on the rise, vendors have quickly developed their OT integration services. The trend to apply innovative technologies and associated service capabilities is accelerating and moving well beyond basic data integration and analytics projects. Vendor services in this domain often combine services with a wide variety of IP assets.
  • Platform-based offerings are maturing and becoming a pillar of many vendors' value propositions. IDC expects to see an increase also in industry collaborative cloud platforms.
  • To deepen their OT competencies, some vendors considered in this IDC MarketScape have acquired and integrated specialized companies. They have formed partnerships with energy technologies providers, in some cases creating a dedicated subsidiary or forming a joint venture. In other cases, vendors have leveraged the competencies of the engineering companies as part of their same group organization.
  • Some of the vendors analyzed consistently feature among the industry's most innovative services organizations. They have dedicated innovation networks and a comprehensive ecosystem of business and technology partners that help customers bridge the skill resource gap, lower technology risk and cost of ownership, and link to emerging innovation. This adds to solid thought leadership and a clear vision of the transformation of the energy ecosystem, both regionally and locally.
  • Service pricing for IT-OT integration services has evolved compared with the recent past. All vendors have introduced more or less sophisticated performance-based pricing models, with output- and outcome-based models slowly supplanting classic time-and-materials and fixed-price arrangements.

"In utilities, operational technologies have historically played a role in 'keeping the lights on.' Their scope was to protect the assets (both plants and networks) and to secure the delivery of commodities to the final customers," said Jean Francois Segalotto, research manager, IDC Energy Insights EMEA. "OT was traditionally siloed from enterprise IT. But intelligent networks — and more broadly, digital transformation — are demonstrating that to improve asset management and efficiency or create new business models, it is fundamental to bring together the worlds of OT and IT."

For more information about this study, or to arrange a one-on-one briefing with IDC Energy Insights' analyst team, please contact Kanupriya at +44 20 8987 7100 or by email at Studies are available to qualified members of the media. For information on purchasing studies, contact ; reporters should email

About IDC MarketScapes

IDC MarketScapes are the IT industry's premier vendor assessment tool, providing in-depth quantitative and qualitative technology market assessments of IT suppliers. IDC MarketScapes mitigate supplier risk by providing an accurate and consistent assessment of suppliers' characteristics, behavior, and capabilities.

About IDC Energy Insights

IDC Energy Insights assists energy businesses and IT leaders, as well as the suppliers that serve them, in making more effective technology decisions by providing accurate, timely, and insightful fact-based research and consulting services. Staffed by senior analysts with decades of industry experience, our global research analyzes and advises on business and technology issues facing the utility and oil and gas industries. International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology market. IDC is a subsidiary of IDG, the world's leading technology, media, research, and events company. For more information, please visit, email, or call 508-935-4400.

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