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Publication date: 06 Oct 2022

New IDC MarketScapes Evaluate Service Providers for Industrial Internet of Things for Utilities and Oil & Gas Companies


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MILAN, October 6, 2022 — Industrial IoT (IIoT) has been a major area of innovation and investment for utilities and oil & gas companies for many years. Its applications include supporting edge operations for asset-intensive operations, remote operations for distributed energy resource operators, remote oilfield operations for upstream companies, fuel retailers at the gas pump, energy suppliers up to customers’ homes, and everything in between.

For these vendor assessments, IDC Energy Insights evaluated over 20 industry-specific IIoT use cases such as predictive and prescriptive maintenance, remote asset monitoring, remote workforce/field service technician monitoring, commercial and industrial building energy management, electric vehicle charging station management, and digital twins. The transformational benefits that utilities and oil & gas companies are experiencing include detailed operational performance insights, improved asset uptime and reliability, reduced operational risks, reduced opex, and enhanced customer experience (CX).

These two new reports — IDC MarketScape: Worldwide Industrial Internet of Things Service Providers for Utilities 2022 Vendor Assessment (IDC # US47587121, October 2022) and IDC MarketScape: EMEA Industrial Internet of Things Service Providers for Oil and Gas Companies 2022 Vendor Assessment (IDC # EUR147586921, October 2022) — evaluate service providers by performing a qualitative and quantitative assessment of their capabilities and strategies regarding their Industrial IoT offerings for utilities and oil & gas companies. The IDC MarketScapes evaluated 16 and 14 service providers for utilities and oil & gas companies respectively, including Accenture, Atos, Capgemini, CGI, Cognizant, Deloitte, EY, HCL, IBM, Infosys, Minsait, NTT DATA, Siemens Advanta, PWC, TCS, Tech Mahindra, and Wipro.

“Industrial IoT has long been a major area of innovation and investment for utilities as it offers numerous possibilities for utilities to improve operational performance, safeguard the workforce, and better serve customers,” said Gaia Gallotti, associate research director, IDC Energy Insights. “IIoT is a means to an end that — alongside other technologies — will play a critical role in supporting utilities’ transformation to connected, self-healing, flexible, and resilient operations. IDC Energy Insights evaluated over 20 utilities-specific use cases in IIoT. As adoption continues around the world, related benefits and ROI will become clearer and more pronounced, with business and IT service providers playing an essential role.”

“In the wake of the pandemic, remote operations, asset monitoring and management, and to some extent autonomously managed operations are seeing unprecedented growth in the oil & gas industry,” said Gaurav Verma, research manager, IDC Energy Insights. “To reduce dependency on people to record statistics and monitor machines, companies are seeking to increase real-time visibility over operational status. IIoT is among the technologies viewed as key enablers of connected strategy and it will play a critical role in the future of asset-intensive oil & gas operations. In the service provider landscape, competition is ramping up in the domain of IIoT services for oil & gas. Service providers are building in-house capabilities and growing inorganically by acquiring niche IoT solutions players. However, the challenge for service providers will be to maintain the right balance between innovation and pricing.”

For more information about these studies or to arrange a one-to-one briefing with an IDC Energy Insights analyst, please contact Mathew Heath (+44 208 987 7107,

About IDC MarketScapes

The IDC MarketScape  vendor analysis model is designed to provide an overview of the competitive fitness of IT, telecommunications, or industry-specific suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScapes provide a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT, telecommunications, or industry-specific vendors can be meaningfully compared. The framework also provides technology buyers with a transparent foundation to enable companies to independently compare the strengths and weaknesses of current and prospective vendors.

About IDC Energy Insights

IDC Energy Insights helps energy businesses and IT leaders, as well as the suppliers that serve them, to make more effective technology decisions by providing accurate, timely, and insightful fact-based research and consulting services. Staffed by senior analysts with decades of industry experience, our global research analyzes and advises on business and technology issues facing the utility and oil and gas industries. International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology market. IDC is a wholly owned subsidiary of IDG, the world’s leading technology, media, research, and events company.

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community to make fact-based decisions on technology purchases and business strategies. More than 1,000 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For more than 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world’s leading technology media, research, and events company. You can learn more about IDC by visiting