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08 Feb 2016

IDC Health Insights Evaluates Vendors Worldwide in New IDC MarketScape on Life Science R&D BPO Services

Three companies shine as life science R&D BPO service leaders

FRAMINGHAM, Mass., February 8, 2016 IDC Health Insights today announced a new IDC MarketScape report designed to provide life science managers with insights into the leading providers of research and development (R&D) business process outsourcing (BPO) services. The new study, IDC MarketScape: Worldwide Life Science R&D BPO Services 2016 Vendor Assessment (Doc #US40961616), examines several factors differentiating service providers, including the breadth of life science R&D business process services offered, depth of related project experience, number of customers the vendor has served, life sciences' industry-specific expertise, geographical footprint, and IT technical skills to determine which vendors excel in their respective offerings. Vendors evaluated in this report include: Accenture, Cognizant Technology Solutions, CSC, IGATE, Indegene, Tata Consultancy Services (TCS), and Wipro.

ClicktoTweet : WW Vendors assessed in New Health Insights IDC MarketScape: Life Science R&D BPO Services

Alan Louie, Research Director of IDC Health Insights' Life Science R&D Strategy and Technology research service, noted, "While still somewhat smaller than its traditional IT outsourcing counterpart, BPO in the life sciences continues to grow as companies have embraced externalization of noncore competencies and continue to seek direct cost savings and optimize operational agility within their organizations. The scope of life science R&D BPO continues to expand as more and more processes are operationalized and preferred IT partners are tasked with implementing and maintaining new processes and procedures (e.g., risk-based monitoring). As a result, leading IT service providers are increasingly being relied upon to help organizations implement ongoing organizational and process innovation through IT strategic consulting, IT development and support, and business process services. With mature industry-specific knowledge and experience in place, the life science R&D BPO IT vendor ecosystem can be expected to continue its double-digit growth for at least the next 5–10 years."

A sampling of the key factors that life science companies may consider during the vendor selection process include:

  • The ability to regionally source external outsourcing resources in emerging countries as life science companies expand globally
  • Emphasis on quality over cost at a foundational level
  • The ability to deliver a unified service capability over multiple service or geographical areas
  • Commitment to growing partner relationships with companies through investment and flexibility as processes change and evolve
  • The potential to seamlessly move beyond transactional activities into more strategic efforts
  • Compatible corporate cultures

IDC MarketScape criteria selection, weightings, and vendor scores represent well-researched IDC judgment about the market and specific vendors. IDC analysts tailor the range of standard characteristics by which vendors are measured through structured discussions, surveys, and interviews with market leaders, participants and end users. Market weightings are based on user interviews, buyer surveys and the input of a review board of IDC experts in each market. IDC analysts base individual vendor scores, and ultimately vendor positions within the IDC MarketScape, on detailed surveys, vendor reference interviews, publicly available information and other direct end-user insights in an effort to provide an accurate and consistent assessment of each vendor's characteristics, behavior and capability.

For additional information about this report or to arrange a one-on-one briefing with Alan S. Louie, Ph.D., please contact Sarah Murray at 781-378-2674 or Reports are available to qualified members of the media. For information on purchasing reports, contact ; reporters should email

About IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of IT, telecommunications, or industry-specific suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT, telecommunications, or industry-specific vendors can be meaningfully compared. The framework also provides technology buyers with a transparent foundation to allow companies to independently compare the strengths and weaknesses of current and prospective vendors.

About IDC Health Insights

IDC Health Insights assists health businesses and IT leaders, as well as the suppliers who serve them, in making more effective technology decisions by providing accurate, timely, and insightful fact-based research and consulting services. Staffed by senior analysts with decades of industry experience, our global research analyzes and advises on business and technology issues facing the payer, provider and life science industries. International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology market. IDC is a subsidiary of IDG, the world's leading technology, media, research, and events company. For more information, please visit, email, or call 508-988-7900. Visit the IDC Health Insights Community at