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02 Jan 2018

Banks That Commit to Digital Transformation at the C-Level Are Poised for Success, According to IDC

New IDC MaturityScape helps banking institutions effectively assess and map out their digital transformation journey

FRAMINGHAM, Mass., January 2, 2018 – Digital transformation (DX) in the worldwide banking industry is characterized by the ability to use technology to break out of the constraints forced by legacy systems and processes and enable a more efficient and responsive institution. While all banks worldwide acknowledge the importance and complexity of transforming their businesses to compete in this new digital economy, nearly 40% have not yet executed on a sustainable digital transformation strategy, according to a new survey from International Data Corporation (IDC). To help institutions assess, benchmark, and identify areas of improvement in their digital transformation journey, IDC recently published IDC MaturityScape Benchmark: Digital Transformation in Banking Worldwide, 2018 (IDC #US43312417).

This new IDC benchmark study presents the results of IDC's 2017 Digital Transformation in Worldwide Banking MaturityScape Benchmark Survey and should be viewed as a supplement to IDC MaturityScape: Digital Transformation in Banking 1.0 (IDC #US41117816). Together, the two reports provide a comprehensive overview of IDC's digital transformation model for worldwide banking.

Key findings of this benchmark study include:

  • All banks worldwide acknowledge the importance and complexity of transforming their businesses to compete in the new digital economy. However, nearly 40% are still at the ad hoc or opportunistic stages of maturity, meaning that they have not yet executed on a sustainable digital transformation strategy. Fewer than 10% can claim that they are in a position to be leaders in innovation and adjust to, or create, significant disruptions in the market.
  • Transforming from the multitude of legacy technology and processes in the banking environment is not an easy task. The sluggish nature of organizational change makes the challenge even more onerous. Those banks that are succeeding are the ones that recognize the need to embrace transformation at the highest levels of the organization and follow that up with a frank and accurate assessment of their business goals versus their technological and operational capabilities.

With this document, organizations are empowered to:

  • Assess their current level of strategic competency and maturity along the digital transformation journey.
  • Benchmark their own digital transformation maturity against the maturity level of their peers and business needs.
  • Uncover strategic maturity gaps and identify areas in need of improvement to achieve business transformation objectives.

"Banks no longer have a choice but to transform if they want to become more responsive to today's and tomorrow's markets," says Jerry Silva, director, Global Retail Banking at IDC Financial Insights. "Those banks that have committed to digital transformation at the board and C-suite level are already creating disruptions that are taking the industry to business models beyond banking."

To arrange a one-on-one briefing with Jerry Silva, please contact Sarah Murray at 781-378-2674 or Reports are available to qualified members of the media. For information on purchasing reports, contact ; reporters should email

About IDC Financial Insights

IDC Financial Insights assists financial service businesses and IT leaders, as well as the suppliers who serve them, in making more effective technology decisions by providing accurate, timely, and insightful fact-based research and consulting services. Staffed by senior analysts with decades of industry experience, our global research analyzes and advises on business and technology issues facing the banking, insurance, and securities and investments industries. International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology market. IDC is a wholly-owned subsidiary of IDG, the world's leading technology, media, research, and events company. For more information, please visit, email, or call 508-620-5533. Visit the IDC Financial Insights Community at


Regions Covered


Topics Covered

Digital transformation, Sales operations

Vertical Markets

Financial performance strategies

For more information, contact:

Sarah Murray

Shannon Smith