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17 Jul 2018

IDC Finds That Digital Transformation Will Help 85% of Cloud Service Providers Achieve a 19% Increase in Revenue in 2018

FRAMINGHAM, Mass., July 17, 2018 – A new International Data Corporation (IDC) survey found that cloud service providers have a high degree of confidence in their business outlook as a result of very strong customer demand for cloud services to enable Digital Transformation. This is the first survey from the recently launched IDC Service Provider Pulse, the latest subscription service available from IDC Cloud Primary Research which provides a complete understanding of suppliers, buyers and consumers of cloud products and services across the entire ecosystem.

"Cloud service providers around the world are rapidly changing their business models in response to unprecedented customer demand, offering a mix of new cloud infrastructure, application, and managed services as part of an agile investment strategy," said Rory Duncan, research vice president, Cloud Service Providers at IDC. "What is striking is not only the pace of transformation, but also the variety of offerings coming to market as a result. From managed cybersecurity to performance optimization, the hosting of complex business applications and hybrid cloud are offering the potential for service integration at point of delivery."

The IDC Service Provider Pulse 1Q18 Quarterly Summary found that:

  • Cloud service demand due to Digital Transformation is outpacing supply, with service providers ramping up their investments in new offerings to cater for their client's requirements for new infrastructure, application, managed and professional services in the cloud.
  • Security is the most important consideration for 38% of cloud service providers to achieve their business goals in the next two years, while Security Services will account for the largest increase (23%) in new cloud service investment.
  • Maintaining control of their own IT is a key business strategy for cloud service providers with 64% planning to increase their level of spend on software, device, and/or IP development to better compete.
  • Software Specialists will increasingly become Services Specialists over the next two years, creating offerings usually associated with managed service providers, cloud service providers, hosting firms, telco providers, and outsourcers/systems integrators.

"It's clear that the 'long tail' of Tier 2 and Tier 3 service providers is driving growth in emerging service opportunities and regional markets," said Michelle Bailey, group vice president, general manager and IDC Research Fellow for Datacenter and Cloud. "We have learned that over 60% of these providers' client base consists of organizations creating new products or markets as well as those reinventing their businesses – and they need to invest in infrastructure and services to achieve this."

The IDC Service Provider Pulse is a quarterly survey using primary research from insights provided by IT business leaders and Line of Business executives with knowledge of their service strategy. The Q1 2018 findings are based on a May 2018 online survey of 500 respondents across North America, EMEA and Asia/Pacific. The IDC Service Provider Pulse is part of IDC's Primary Cloud Research product line that also includes CloudView, SaaSView, IaaSView, PaaSView and the Developer, and Managed CloudView surveys.

About IDC

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company that activates and engages the most influential technology buyers. To learn more about IDC, please visit Follow IDC on Twitter at @IDC and LinkedIn.


For more information, contact:

Rory Duncan
+44 208 987 7100

Michael Shirer