IDC Mauritius CIO Summit 2018

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IDC Mauritius CIO Summit 2018

Developing a Blueprint for Thriving in the Digital Economy

Port Louis, August 22, 2018


As the digital revolution continues to gather pace, traditional business models are undergoing unprecedented levels of disruption. This has triggered a wave of digital transformation across the region, but expert guidance is required to overcome the myriad challenges and roadblocks that lie in wait.

IDC's Mauritius Summit has served as a pioneering platform for ICT thought leadership in the region since 2015, and returns in 2018 to make sense of the region's rapidly evolving digital transformation landscape.

So join us as respected global analysts, market-leading vendors, and 200 of the region's most influential ICT leaders gather to lay down a blueprint for thriving in the digital economy:

  • Transitioning from Business to Digital Business

Those businesses that fail to transform themselves into digitally integrated organizations will struggle to even compete in the new digital economy, let alone thrive.

  • Moving Beyond Customer Relationship Management to Customer Experiential Management

As customers increasingly value 'experience' over 'relationship', they are becoming extremely fickle. And without undergoing digital transformation, organizations will struggle to enable the hyperpersonalized customer experiences required to maintain their loyalties. 

  • Driving Digital Business at Scale

Digital leaders all have one thing in common – they are able to scale their businesses at low incremental cost. That's because the ultimate differentiator between digital thrivers and digital survivors is the former's willingness to place innovative platforms and processes at the heart of their organizations, enabling them to scale at will.

  • Enabling Disruptive Automation

Robotics and cognitive technologies are enabling automation at unprecedented levels, both in the back-office and at the customer interface. While this will undoubtedly accelerate the digital transformation process and usher in a new era of opportunities, it will also pose substantial challenges around skills, security, and governance.

  • Leveraging Data as an Asset

As data continues to proliferate, it is becoming harder to store, manage, and secure. And while there is an abundance of data available, it can be difficult to extract any actionable insights. However, the emergence of cognitive systems and big data technologies is set to drive a paradigm shift by opening up new opportunities for monetization.

  • Embracing a New Role for the IT Function

In the digital economy, it is necessary to create a new identity for the IT function, reshaping its relationships with LoBs and strengthening its relevance and contribution to the business.


Time Event Speakers

Registration & Networking


Early Bird Raffle Draw in Exhibit Area


IDC Welcome Address

Mark Walker
Associate Vice President, Sub-Saharan Africa;, Africa

Opening Speech by Minister of Technology, Communication and Innovation, Mauritius


Felicitation of The Honourable Minister

Jyoti Lalchandani
Group Vice President, Regional Managing Director, IDC Middle East, Africa, & Turkey

Session 1: Developing the New IT Capabilities for Digital Transformation
Chaired by: Jyoti Lalchandani, Group VP & Regional MD, Middle East, Africa and Turkey, IDC


Developing the New IT Capabilities for Digital Transformation

Jyoti Lalchandani
Group Vice President, Regional Managing Director, IDC Middle East, Africa, & Turkey
The strategic priorities of digital transformation are evolving quickly. Big bets are being placed; unusual techniques are being applied and new bars are being established. As the digital strategy directly drives the IT strategy, it is critical for CIOs to recalibrate their IT capabilities for the digital strategy. During this session, Jyoti Lalchandani will outline the new IT capabilities (processes, platforms, talent, governance) needed for digital transformation.

Panel Discussion: Mastering Digital Transformation Capabilities: Speed, Collaboration, Innovation, Entrepreneurship, Customer Centricity and Accountability

CIOs need to rapidly adjust to new requirements demanded by digital transformation; ranging from ensuring ultra-reliable technology infrastructure and platforms through to finding efficient new ways to interact with LoB, Finance and external stakeholders. This panel examines some of the key capabilities needed for success in a digitally transformed ecosystem.

Tea/Coffee Break & Networking

Session 2: Combating Cyber-Risks with Smart Security Solutions
Chaired by: Mark Walker, Associate Vice President, Sub-Saharan Africa, IDC


IDC Overview

Mark Walker
Associate Vice President, Sub-Saharan Africa;, Africa

Cybersecurity has a critical role to play in ensuring successful digital transformation, particularly as businesses look to exploit open ecosystems that make access to information far more fluid than ever before. As high-profile cyberattacks continue to rise, CIOs are heavily investing not only in security products, but also in more value-added services such as consulting, vulnerability assessment, and managed security services. However, implementing dynamic security policies that can address emerging business needs is a major challenge. This session will examine the risks associated with the heightened cyberattack landscape and outline the main considerations for achieving a secure digital transformation.



Information Security Means Better Business: The Mauritian Perspective


Cyber Security


Open Discussion

Session 3: SMAC – Welcome to the Future of Business
Chaired by: Jyoti Lalchandani, Group VP & Regional MD, Middle East, Africa & Turkey, IDC


IDC Overview

Jyoti Lalchandani
Group Vice President, Regional Managing Director, IDC Middle East, Africa, & Turkey

SMAC (social, mobile, analytics and cloud) are four technologies currently driving innovation and process in businesses today. SMAC creates an ecosystem that allows a business to improve its operations and get closer to the customer. The proliferation of structured and unstructured data that is being created by mobile devices, sensors, social media, loyalty programs and website browsing is creating new business models built upon customer-generated data. If your business does not have a SMAC roadmap, its time you do, none of these four technologies can be an afterthought - it is the synergy of social, mobile, analytics and cloud working together that creates a competitive advantage. A CIO’s role will change from Engineer to Pioneer, BPAs will become scientists needing to combine consumption of analytics with deep understanding of how to use our emerging tech. IT departments will need to offer contextually relevant experience that will support new working styles across social and mobile. Success lies in our leader’s power to have vision and identify benefits of our undeniable digital transformation globally and ensure the platforms are there to allow for adoption of new technologies.



SMAC – Welcome to the Future of Business


Open Discussion


Tea / Coffee Break & Networking


Raffle Draw !!

Session 4: IoT & Datacenter – The Way Forward
Chaired by: Mark Walker, Associate Vice President, Sub-Saharan Africa, IDC


IDC Overview

IoT is becoming a reality in Africa, with the concept already taking its place in the transformation plans of both public and private sector organizations. While manufacturing companies are heavily focusing on "Industry 4.0", retail and wholesale companies are using IoT to transform their supply-chain processes and in-store customer experiences. And there are many more examples across other verticals in the African market, including finance, local government, and transportation. Against this backdrop, this session will examine the business benefits of leveraging IoT and outline the factors that must be considered when developing a comprehensive IoT strategy.



The Impact on Cooling with Datacenters Handling Internet of Things


Open Discussion

Session 5: Security in an Open Source Digital World
Chaired by: Mark Walker, Associate Vice President, Sub-Saharan Africa, IDC


IDC Overview



Security in an Open Source Digital World


Open Discussion


Lunch & Networking

Session 6: Real Challenges, Real Stories: Turning Adversity into Opportunity
Chaired by: Mark Walker, Associate Vice President, Sub-Saharan Africa, IDC

For many CIOs, to say that 2018 has presented its fair share of challenges is clearly an understatement. On the one hand, budget constraints have forced IT departments into a 'leverage and optimize' mode as part of broader cost reduction mandates, while on the other the business requirements have become significantly more demanding due to volatility in the markets. Organizations have been forced to rethink investment strategies – and any new capital expenditure is coming under intense scrutiny. As a result, new pricing and service delivery models have becoming more attractive where more flexibility is available. This presents us with an opportunity to think about what the 2018 technology landscape would look like, and in this respect CIO's are asking a number of questions as they start making plans for the future. This session will attempt to answer these questions, as well as provide a healthy platform for debate to ensure that attendees can share best practices where relevant.

Hear from progressive CIOs from various industries describing how recent findings from the business literature have revealed a major challenge to today’s successful organizations. The session also discusses the ability to anticipate, and prepare for, continuous and disruptive market change. While many organizations have been created, and indeed prospered, around a key successful business idea, often this success has ultimately encumbered the organization, and made it difficult to adjust to changing market realities. As a result, the established successful organization may face significant challenges to continued market dominance.



Raffle Draw !!


Demystifying 'Digital’

This presentation will define digital banking from the perspective of customers in Africa. Discussions will revolve around what is relevant to customers in the region. The session will also identify the challenges that exist and highlight the opportunities for leapfrogging the development of other regions.


ICT as a Driver of Business Success in Mergers and Acquisitions

More than ever before, businesses today are under great pressure to deliver value to stakeholders, particularly when undertaking bold initiatives such as mergers and acquisitions (M&A). Many acquisitions do not live up to expectations because of the difficulties in integrating technology. Indeed, ICT has undoubtedly become central in reducing operational costs, entering emerging markets, or scaling businesses across multiple jurisdictions. With the unprecedented advances in technology, companies are increasingly pushing the boundaries to remain competitive. As ICT is one key area that can facilitate this transformation, this session will cover the roles and capabilities of ICT (in terms of people, process, technology, and governance model) needed for business success in M&A.


Panel Discussion: Truth or Dare: Reality & Risks in Today’s Digital World
Chaired by: Mark Walker, Associate Vice President, Sub-Saharan Africa, IDC

IT Security is a hot topic these days, from boardrooms to datacenters; but as much as everyone thinks they have answers, nobody has the answer. This session will explore the latest IT security trends and delve through old clichés in a bid to find the truth amidst the wall of noise emanating from the media, regulators, policymakers, lawyers, hackers, and other interested parties. Is the cloud more secure or less secure? Will "just the basics" really help? Can we turn security from an art into science? This session will answer all these questions and more.

CIO Predictions: Preparing for the Future

Jyoti Lalchandani
Group Vice President, Regional Managing Director, IDC Middle East, Africa, & Turkey

As we enter this new digitally driven hyper-connected era, and despite tight budget and spending, organizations who can rapidly scale their digital transformation will be the thrivers in the digital economy. This session outline key Technology and Leadership trends set to shape the 3 years ahead, and offer guidance on the key imperatives that will impact strategic decisions for IT Executives. In this session, Jyoti Lalchandani will focus on a selection of key predictions and provide guidance to CIOs for managing the implications these predictions harbor and the impact on their investment priorities and implementation strategies.


Felicitation of Speakers

Jyoti Lalchandani
Group Vice President, Regional Managing Director, IDC Middle East, Africa, & Turkey

Mega Raffle Draw !!


IDC Summary & Close

Mark Walker
Associate Vice President, Sub-Saharan Africa;, Africa

General Information


Wednesday,22nd August 2018
Full Day Conference

Gala Dinner/Live Entertainment

Conference Registration

Note: Registration is complimentary to those who fit the criteria below:
This is an invitation - only event. Attendance is limited to CIOs, CTOs, IT Directors, and other senior IT executives in non-vendor organisations. IDC reserve the right to refuse attendance to any person not fitting these job descriptions, or from a vendor organisation. If you are unsure on your eligibility please contact Deepa Ahuja



Summit Partner(s)

Premium Partner(s)

Gold Partner(s)

Partnership Opportunities

Why sponsor IDC CIO Summit 2018?

  • Brand association with CIOs and Senior IT Decision Makers via the extensive promotional campaign pre- and post-event
  • Position your company as one of the leading Solutions players in the Region
  • Meet face-to-face and build connections with a targeted group of qualified end users and decision makers
  • Hold meaningful conversations with potential customers – generous time set aside for networking
  • Secure post show appointments by collecting leads & conducting surveys through the exhibition


Relax at Hilton Mauritius Resort & Spa, renowned for its Mauritian hospitality, and enjoy a picturesque oceanfront location with unrestricted sunset views. Our location makes it easy to explore the island and its surroundings.


Deepa Ahuja

Conference Director, Africa

+91 981874 7089

Michelle Meldau

Senior Sales Manager, Conferences and Events

+27 794 670 920

About IDC

54 Years | 1100 Analysts | 110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit