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Saudi Arabia Government Congress 2018

Delivering Effective Citizen Experience Through Digital Transformation

Riyadh, December 12, 2018


Digital transformation is disrupting enterprises, industries and entire countries. The National Transformation Program is a unique opportunity for the Kingdom of Saudi Arabia to embrace digital transformation, not just to climb further the ranks of the UN eGovernment Readiness index, but to make a lasting impact at three levels:

Transform the administration: Digital technology can be leveraged to innovate processes and integrate them with the front end, making them more efficient and capable of responding to change.

Transform public services: Governments must offer a seamless, omni-channel experience. They must leverage data to optimize service value streams across programs to offer a more personalized experience to citizens and businesses.

Transform the country: A more efficient, effective, and transparent government can help citizens and businesses become more productive and engaged with their communities. Government can help drive innovation across industries by making publicly available the treasure trove of data held by departments.

“Digital Transformation is not a simple piece of technology that governments can implement to solve all their challenges. Digital transformation is a continuous improvement journey along five dimensions: Leadership DX, Omni-Experience DX, Information DX, Operating Model DX, and WorkSource DX. National governments play a primary role in embracing digital transformation for the progress of their country, but they must work closely with regional and local governments and private sector partners to realize the benefits of digital investments.” - Hamad AlSaghir, Country Manager, IDC Saudi Arabia,


Time Event & Speakers

Welcome Address

Hamza Naqshbandi
Country Manager, Saudi Arabia, IDC

Launch of Strategic Report A Digital Government Vision for the Kingdom of Saudi Arabia

Hamza Naqshbandi
Country Manager, Saudi Arabia, IDC

• Ebttikar




Delivering Effective Citizen Experiences Through Digital Transformation

Hamza Naqshbandi
Country Manager, Saudi Arabia, IDC

Smart Cities and Urbanization in KSA

Feras Al Gosi
ICT Business Partner, AEC

E-Government: Citizen Centricity Through Omni-Channel

Ziad Mortaja
Managing Director, MIS

Coffee Break & Networking


DNA Smart City

Tarek Elgeneidy

Transforming Citizen Experience with Advanced Analytics

Andy Smith
Global Government Industry Director, SAS

Next Generation for Security

Weaam Bakfalouni
Solutions Business Development Manager, Alnafitha

Prayer Break (Dhuhr Prayer)


Panel Discussion: The State of Digitization within the Saudi public sector : The realities and the future

Uzair Mujtaba
Program Manager — IDC Saudi Arabia
Ibrahim S. Abdullah
CIO of the Municipal Information Center of Saudi Arabia
Engr. Sami AlHussayen
Assistant Vice Governor for IT at the Small and Medium Enterprises Authority
Dr. Abdullah Al-Othman
CIO, Ministry of Culture & Informatio
Mohammad Abulhouf
Country Manager, Nutanix

End user case study: Unleashing the Economic Potential: Revitalizing the SME Segment

Engr. Sami AlHussayen
Assistant Vice Governor for IT at the Small and Medium Enterprises Authority

Lunch & Raffle Draw in the Exhibit Room


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IDC’s much awaited report "A Digital Government Vision for the Kingdom of Saudi Arabia"

“A Digital Government Vision for the Kingdom of Saudi Arabia” is a report from IDC, aiming to spur debate, share data, provide best practices and assess the impact of digital government initiatives on the ICT industry globally and in the kingdom of Saudi Arabia. The report leverages insights from the most senior ICT decision makers to help guide the implementation of the Vision 2030 and National Transformation Program within the kingdom.

 To download the report please visit:



Contact Us

Shabana Mahadiwala

Conference Director

+971 56 414 5986

About IDC

54 Years | 1100 Analysts | 110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit