Banking & Finance Congress 2019

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Banking & Finance Congress 2019

The Future of Customer Experience in the Finance Sector – Transforming the Industry with Digital CX

Riyadh, January 17, 2019


The banking and finance sector is being redefined by the rise of artificial intelligence, automation, blockchain, and fintechs. Financial institutions used to think that "service" is what differentiated one financial brand from another, but today the digital experience is paramount when it comes to separating the industry's winners and losers.

Consequently, customer-focused financial institutions have to find the best methods of using digital technologies to differentiate themselves from their competitors. They must ensure that the digital elements of the customer experience reinforce the physical experience in a satisfying manner while making appropriate use of artificial intelligence and legacy systems. And they must manage the intersection of emotion and technology in the retail banking space, all while trying to seamlessly integrate legacy systems and meet complex compliance requirements.

IDC's Banking & Finance Congress 2018 will explore these issues and more, bringing the industry together with hand-picked IT providers to analyze solutions and present a digital vision for the future. The agenda will combine informative debates, robust case studies, and essential insights from influential industry thought leaders, all with the aim of helping BFSI organizations stay ahead of the customer experience curve.


Time Event Speakers

Registration, Networking & Welcome Coffee & Tea

Early Bird Raffle Draw


Welcome Note

Hamza Naqshbandi
Country Manager – IDC Saudi Arabia

Presentation by Government


How to improve the customer journey and provide a delightful customer experience?

Uzair Mujtaba
Program Manager — IDC Saudi Arabia
The concept of ‘customer experience’ has evolved from a front-office consideration to an enterprise-wide one. Businesses can no longer afford to consider tradeoffs between quality and quantity of interactions; and as such, the discussions today are entirely about sustaining those ‘deep’ customer engagements over digital channels, which we still struggle to operationalize.

How to leverage data to improve customer centricity, business processes and reduce financial crime?

Ziad Mortaja
General Manager, Al - Moammar Information System

With expanded partnerships and ecosystems, financial institutions will be challenged to cope with the expectation of translating the abundance of data to new services or revenue. To monetize our vast repositories of information, we must consciously and systematically consider the ‘marketability’ of our data and how to make it accessible to the relevant partners.


The open banking directive is about to get real – are we ready?

As the expectation (and opportunities) in financial services become increasingly meshed with client lifestyle decisions, banks need to tread new frontiers in the consumer value-chain. The new ecosystem requires financial firms to innovate, differentiate, and expand their products and services offerings while working and collaborating with 3rd partner providers and fintechs/insurtechs. Here, we will talk about the opportunities and threats that come along with Open Banking, APIs and examines the implications of this change to the business and IT strategy.

Tea/Coffee & Networking Break


Gold Partner Session (Parallel Sessions)

Gold Partner Session-A

11:40 - 12:00

Security in the Digital World: How to Prevent New Risks and Threats?

12:00 - 12:20

How to Drive Value across the Company through Leveraging Intelligent Automation?

Gold Partner Session-B

11:40 - 12:00

How to Uphold the Soundness and Integrity of the Financial System under the Changing Face of Risk?

12:00 - 12:20

How to Reinvent Finance Sector for Excellence via Blockchain Technology?


Tea/ Coffee & Networking Break


Focus Group Session (Parallel Sessions)

Focus Group 1

13:00 - 13:30

Focus Group 1: How to cope with nimble technology-driven competitors by enticing clients through advanced digital payments options?

Focus Group 2

13:00 - 13:30

Focus Group 2: How to improve profitability, innovation, risk management and operational efficiency through data?

Focus Group 3

13:00 - 13:30

Focus Group 3: Data as an asset or business as usual?

Focus Group 4

13:00 - 13:30

Focus Group 4: The Open Banking directive is about to get real – are we ready?


Panel Discussion: 2016 Security Experiences from the Trenches


Road Map to 2017

Mega Raffle


Lunch & Networking


Platinum Partner(s)

Gold Partner(s)

Focus Group Partner(s)

Breakfast Partner(s)

In Association with



Shabana Mahadiwala

Conference Director

+971 56 414 5986

About IDC

54 Years | 1100 Analysts | 110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit