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Journey to a Digital Enterprise: Service Provisioning in the Era of Digital Transformation

Lagos, March 19, 2019

Overview

As digital disruption becomes the norm in our modern world, the competitiveness of service providers will become increasingly connected to their agility to respond to customer needs. If service providers are to remain competitive in this era, especially against non-traditional players across industries, an end-to-end digital transformation initiative that impacts all customer touchpoints must be implemented.

 

Several service providers and enterprise organizations are either planning for digital transformation or are already at an implementation stage. In this event, the dynamics of digital transformation across the West Africa market, as well as challenges and opportunities that are faced by service providers, will be presented. This roundtable will feature regional thought leaders who will share their insights and discuss the latest developments in the journey to digital transformation.

Agenda

Time Event & Speakers
08:30

Registration & Welcome Tea/Coffee

09:20

Welcome Address

Sabelo Dlamini
Senior Research and Consulting Manager, Telecoms
09:25

Welcome Speech

Haim Amshalom
VP, Africa Amdocs
09:35

Digital Transformation in Telecommunications

Sabelo Dlamini
Senior Research and Consulting Manager, Telecoms
10:00

Digital Enterprise Customer Engagement – Insights from Industry Leaders

Nir Baron
Product and Solutions Marketing Manager, Amdocs
10:30

Digitalising Business Operations

Damilola Runsewe
Senior Manager, SME Segment Management, MTN
10:50

Tea/Coffee Break

11:10

Challenges and Opportunities for B2B Market

Guruprasad Padmanabhan
Head, Enterprise Marketing, Globacom Nigeria
11:30

Digital Transformation in the Telco Industry

Olusola Teniola
President, ATCON
11:50

Panel Discussion: Digital Transformation Journey - Challenges & Opportunities

12:20

Summary & Close

12:25

Lunch & Networking

General Information

Date and Time

Tuesday, March 19, 2019
 

Language

English

Contact

For More Information, contact:

Theresa Eshiet +234 1 2770303 / teshiet@idc.com

Partners

Premier Partner

Proceedings

To access this content, please enter the password you have received from IDC. If you do not have a password, please contact Theresa Etukodo Eshiet via email, at teshiet@idc.com.

Photo Gallery

Location


Hotel: Radisson Blu Anchorage

Date: 19 March 2019

Ballroom: Ikoyi Meeting room

Contact Us

Theresa Etukodo Eshiet

Conference Manager, West Africa

+234 802 335 6732

About IDC

55 Years | 1100 Analysts | 110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.