Saudi Arabia Government Congress 2019

Delivering Effective Citizen Experience Through Digital Transformation

Riyadh, December 10, 2019



  • Discover the latest trends shaping the digital government movement and the adoption of Smart City technologies.
  • Understand the policies and initiatives that are driving digital investment strategies in the public sector.
  • Learn how governments around the world are driving greater engagement with stakeholders such as citizens, businesses and their own departments.
  • Interact with respected thought leaders on the technologies that are digitally transforming governments and enabling the rise of Future Cities.



Time Event & Speakers

Registration & Welcome Tea/Coffee


Early Bird Raffle "Fitness & Activity Tracker" for First 50 Attendees


Welcome Address

Hamza Naqshbandi
Country Manager, Saudi Arabia, IDC

Realizing the Value of Vision 2030 through Digital Transformation

Massimiliano Claps
Research Director, Government and Health Insights, IDC EMEA

Digital transformation (DX) increasingly places new demands and expectations on government agencies. In this era of rapid evolution, pressures on resources and structural changes across government agencies can constrain opportunities. Given that the Saudi government is at the forefront of driving DX in the kingdom as part of its ambitious Saudi Vision 2030 and National Transformation Program, the need for a comprehensive platform that addresses the various aspects of DX in government is more pressing than ever before.

This drive to fulfill Saudi Arabia's DX potential is a clear indication of the government's maturity vis-à-vis public administration and service delivery. As barriers to service delivery erode, the shift toward a citizen-centric approach to public services – an approach that emphasizes reform, transparency, and insight-based decision making — presents government agencies with unique opportunities to be more innovative. Industry leaders are constantly developing new tools and techniques; however, keeping up with the speed of innovation made possible by DX presents challenges for most government agencies.

Today, responding to changing citizen needs through process innovation continues to be the driving force behind government transformation in Saudi Arabia. The quest to deliver seamless, data-driven citizen experiences by leveraging innovative technologies is a major focus area. However, the need to maintain state security, ensure economic stability, and regulate key aspects of technology proliferation is a key challenge to the government's transformation.

The keynote will discuss how the Saudi government — and governments in general — are adopting innovative approaches to delivering citizen-centric services. These approaches include modernizing legacy systems, leveraging the power of open data and AI, and developing public-private partnerships.



Public Services Digital Transformation: Enhancing Citizen Centric Services in KSA

Charbel Khneisser
Regional Director Pre Sales, METNA - Riverbed
Digital transformation of public services entails shifting every increasing proportions of business processes and operations to the cloud. In turn this requires flexible and agile network infrastructures that can dynamically adapt to meet the changing needs of public services and those they serve. The growth in cloud-based services has implications for the way agencies network resources such as private and public cloud resources and just as cloud has become a driver for how governments now demand flexibility, manageability, scalability, availability, and security in their data centres, so Software Defined Wide Area Networking (SD-WAN) is set to do the same to traditional WANs.

This session will consider how new and emerging technologies are set to disrupt the way government agencies view network resources and how these services will underpin their ability to digitally transform public services.



Launch of Whitepaper:
"Empowering an Intelligent Digital Government in the Saudi Kingdom through Enterprise Information Management"
(OpenText and IDC)

Karim Y Rizkallah
Solution Strategist, Opentext
Hamza Naqshbandi
Country Manager, Saudi Arabia, IDC

Tea/Coffee Break, Networking & Prayer Break


Track Sessions (Parallel Sessions)

Track Session A: Bringing Intelligent Automation into Digital Transformation
Chaired by Uzair Mujtaba, Program Manager, (Saudi Arabia), IDC

11:55 - 12:00

Raffle Draw

12:00 - 12:05

IDC Overview

Uzair Mujtaba
Program Manager — IDC Saudi Arabia
12:05 - 12:20

How AI and Smart Robotics will Reshape G2C Relationship

Simon Haidar
Solutions Division Manager, MIS
12:20 - 12:35

Robotic Process Automation in Saudi Government Sector

Ahmed Othman Al-Dubaykhi
Executive Director of ICT Business Development, AEC

Track Session B: Digital Nation and Cities
Massimiliano Claps, Research Director, Government Insights, (EMEA) IDC

11:55 - 12:00

Raffle Draw

12:00 - 12:05

IDC Overview

Massimiliano Claps
Research Director, Government and Health Insights, IDC EMEA
12:05 - 12:20

Information as a Strategic Asset for Intelligent Governments by OpenText

Karim Y Rizkallah
Solution Strategist, Opentext
12:20 - 12:35

Digitally Connected Government

Kris Harrison
VP of Solutions & Innovation, DETASAD

Regrouping for Final Session


Panel Discussion: Innovating Public Services

Hamza Naqshbandi
Country Manager, Saudi Arabia, IDC
Hisham S. Hammami
CIO – Ministry of Hajj & Umrah, Saudi Arabia
Dr. Ziyad Alshaikh
Director of Strategy, King Abdulaziz City for Science and Technology
Dr. Faisal Sibai
CISO, Sovereign Wealth Fund
This panel discussion on technology innovation will enable government agencies, thought leaders, and technology vendors to increase awareness of the opportunities and challenges involved in leveraging DX to innovate public services.

Confirmed Panelists:

Dr. Ziyad Al Shaikh, Director of Strategy, King Abdulaziz City for Science & Technology

Dr. Faisal M. Sibai, Sovereign Wealth Fund

Hisham S. Hammami, CIO, Ministry of Hajj & Umrah

Hamza Naqshbandi, Country Manager Saudi Arabia & Bahrain, IDC


Felicitation of Speakers


Please Complete the Feedback Form through QR Code or Link and Stand a Chance to Win Apple iPhone11 & 4in1 Charging Station


Lunch & Networking


Premier Partner
Platinum Partner
Platinum Partner
Platinum Partner
Platinum Partner
Exhibit Partner
In Association with


To access this content, please enter the password you have received from IDC. If you do not have a password, please contact Ronita Bhattacharjee via email, at

Photo Gallery

Knowledge Hub

Mathew Eastwood


Hamza Naqshbandi


3 Ways to Architect DX Within Your Organization



Crowne Plaza Riyadh RDC Hotel & Convention Center, Riyadh

IBN Batuta Halls 1 & 2

Contact Us

Ronita Bhattacharjee

Vice President - Conferences, IDC Middle East, Africa, & Turkey

+971 4 391 2747

About IDC

55 Years | 1100 Analysts | 110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit