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IDC Finance Summit 2019

Data & Analytics Summit in Financial Services

Sabancı Center, İstanbul, October 22, 2019


IDC Financial Insights points to an ironic twist in the surge of data-driven automated intelligence in financial services: that the big, new and exciting technologies under the spectrum of Intelligent Automation – from cognitive channels, to business process re-engineering, to artificial intelligence in all its forms, that are expected to change the face of financial services, will put the customer at the centre of financial services.

More than ever, the needs, behavior, and intent of customers will be used to design personal and meaningful customer engagement. Interactions will be supported by greater automation so that not only are they efficient but that they also become more real-time. IDC Financial Insights predicts a clearer correlation between investments into new tech and the institution’s success in customer engagement. 2019 will be the year when hyper-personalization and segmentation of one becomes humanly possible!

Even beyond tech investments, strategic imperatives of Turkey's financial institutions have become more focused on the customer. In many organizations “delighting the customer” is a goal, supported by longstanding efforts in single customer views, customer data analytics, and the launch of the channels of the future.

The pro-customer transformation of banks, insurance, and capital markets will happen urgently and swiftly. After all, the institution that gets customer centricity right will win the business and the loyalty of the country’s wealth of customers. Useful, actionable advice is a mark of the IDC Finance summit series, and the 2019 edition will be especially focused on best practice.

Returning for it's 5th edition, the IDC Finance Summit 2019 will focus on how institutions can stay ahead of competition through effective run-the-firm and change-the-firm methodology – including frameworks of digital transformation, core system abstraction strategies, customer experience design, even innovation masterclasses. Useful, actionable advice is a mark of the summit, and the 2019 edition will be especially focused on best practice.

In this summit, we will share with you actionable insights and best practices you will require as your company navigate through the transformation journey - changes intended for us humans and changes that are humanly possible, at IDC Finance Summit 2019.

The guidance provided by IDC research and our largest-ever panel of best-in-class institutions – will ensure that the much anticipated change in financial services is not only intended for the human, but is humanly possible too. 

Key Topics

  • Open Banking in Turkey: Driven by Customer Centricity, not by Regulation.
  • The Revival of Customer Centricity in Financial Services: Customer Journeys and High Impact Business Processes.
  • The Intelligent Automation Continuum: RPA, Cognitive Automation, Artificial Intelligence.
  • Predictive Analytics in Risk Management, Fraud Management, and Security Management.
  • Core System Abstraction and Open Banking-Ready Core Systems.
  • Intelligent Core Platforms for Data, Insights and Actions.
  • Blockchain and Distributed Ledger Technologies.
  • The Future of Pro-Customer Insurance.
  • The Future of Work: Global Demand for Digital Talent


Time Event & Speakers

Registration & Networking Breakfast


Welcome Address

Nevin Çizmecioğulları
Country Director, IDC Turkiye

The Rise of Global Connected Banking

Jerry Silva
Research Vice President, IDC

SESSION 1: Open Banking in Turkey: Driven by Customer Centricity, not by Regulation


Succeeding the Digitalization: From Vision to Reality

İlker Altıntaş
EVP, Technology & Operations, Akbank

The Open Banking Directive is About to Get Real – Are We Ready?

Mehmet Abacı
CIO, Anadolu Sigorta
Cengiz Arslan
CIO, Yapı Kredi Bankası
Mustafa Bezeklioğlu
CIO, Türkiye Finans Katılım Bankası
Dilek Duman
COO, DenizBank
Bahadır Şamlı

As the expectation (and opportunities) in financial services become increasingly meshed with client lifestyle decisions, banks need to tread new frontiers in the consumer value-chain. The new ecosystem requires financial firms to innovate, differentiate, and expand their products and services offerings while working and collaborating with 3rd partner providers and fintechs/insurtechs. Here, we will talk about the opportunities and threats that come along with Open Banking, APIs and examines the implications of this change to the business and IT strategy.


Discover The Future of Financial World Together

Can Barış Öztok
Chief Sales Officer, KoçSistem

Core System Abstraction and Open Banking - Ready Core Systems

Simge Alpargun
Financial Services Business Development Executive, IBM

Driving Digital Efficiencies in Financial Institutions

Darryl Owen
VP & General Manager, Middle East, Africa & India, MicroStrategy

Accelerating Innovation in DX Economy

Burak Aydın
General Manager, SabancıDx

Marketing at the Speed of Events

Cemre Mehmet Özdemir
Manager, Customer & Data Analytics, AvivaSA
Ümit Sile
Director, Business Develepment, JFORCE Bilişim Teknolojileri

Internet of Values: Next Level Digitalization of Banking Processes

Arne Sötje
Head of Competence Center Banking, adesso Turkey

Drive New Data-Driven Transformation

Önder Altınbilek
Customer Success Manager, BI Technology

Bridging The Gap With Automation and Augmented Intelligence

Melih Kırkgöz
“Office of the CTO” Member, Regional Technology Director, Fortinet
Networks increasingly become borderless and widening the digital attack surface driven by edge computing, IoT and cloud adoption.Adversaries on the other hand utilizing machine learning to evade legacy cyber defenses and stay hidden.Shortage of skilled IT security personnel, lack of sufficient IT budgets makes the situation even worse.Only through integration, automation and sharing AI-powered actionable threat intelligence anywhere data resides, fintech organizations can build a “future-proof” cybersecurity platform that seamlessly embodies new technologies as they emerge to combat today’s and tomorrow’s relentless cyber threats.In this presentation audience will be presented some Fortinet Security Fabric Platform approach use-cases to bridge the gap between adversaries and defenses.



Coffee Break & 1-1 Networking


SESSION 2: Leading the Change: The Transformation of the Turkish Finance Industry (Parallel Sessions)

Cyber Security, Regulations, Cloud, IT Investments

11:55 - 12:25

The Future of Financial Institutions in Light of New Technology Risk Management Policies and Cybersecurity Regulations

Kayıhan Altınöz
Head of Information Security, ING Bank
Ali Kutluhan Aktaş
Information Security Manager, Kredi Kayıt Bürosu
Ali Rıza Aydın
EVP, IT Security & Risk Management, DenizBank-Intertech
Semih Dilmen
CISO, Akbank
Bülent Muşlu
SVP, Information Security, IT Compliance and Service Management, Bankalararası Kart Merkezi
12:25 - 12:40

Bolster Your Incident Response Plan Across Privacy & Security Teams

Charlie Grey
Privacy Consultant, OneTrust
12:40 - 12:55

Rethinking Cyber-Security in the Financial Services

Levent Turan
Country Manager, Forcepoint
12:55 - 13:05

Security in the IT-OT Era, Device Visibility and Control

Hamed Diab
Regional Director Middle East, Eastern Europe, Africa and Turkey (METAR), ForeScout Technologies

Digital Transformation, Fintechs, Channels, Customer Experience

11:25 - 12:25

Succeeding As a CXO in The DX Economy

Sinan Özer
COO, Odeabank
Tunç Bergsan
CIO, Anadolubank
Esra Beyzadeoğlu
Bilgi Teknolojileri ve Dijital Bankacılık Genel Müdür Yardımcısı, Alternatif Bank
Metin Demirel
CIO, Aksigorta
12:25 - 12:40

How Ready You are to Changing Customer Communication Habits?

Burak Şahin
Deputy General Manager, Sekom A.Ş.
12:40 - 12:55

Make Compute Invisible with Enterprise Hybrid Cloud OS

Tarık Ertuğrul
Country Manager, Nutanix
12:55 - 13:05

Designing Exceptional Customer Experience by Generating Robust Customer Insigths and Employing Accountable CX Metrics

Ünal Sezer
Group Manager, Internet & Mobile Banking , QNB Finansbank - IBTech

Future of Work, DevOps, Automation, Open Banking

11:55 - 12:25

The Future of Working in Finance

Funda Öney
Fahri Arkan
CIO, AvivaSA Emeklilik ve Hayat
Mehmet Bütün
CIO&CDO, Vakıf Katılım Bankası
Erdem Okur
CIO, Türk Eximbank
Murat Çetin Sav
CTO, Burgan Bank
12:25 - 12:40

Automation Framework as the RPA

Füsun Borluk
Group Head of Project Management, Quality & RPA, AvivaSA

Networking Lunch


Beyond Data: The 'Art of Possible' with Analytics


Delivering Excellence Through Intelligent Data

Jerry Silva
Research Vice President, IDC


Being Human in the Age of AI and Data

Gökhan Gökçay
SVP, Digital, Payments and Data Technology Leader, Akbank

Data Excellence: Jumpstarting Critical Analytics Initiatives

Ayşen Büyükakın Börekçi
Unit Manager, Big Data & Advanced Analytics, Garanti BBVA
Emre Sancakoğlu
Chief Data Officer, ING
Bora Üzüm
Head of Data Governance, Yapı Kredi Bank
While learning varies between human learning from information and machines learning from data, the management of valuable knowledge and insights — "learning" — is increasingly becoming a compound process with close human-machine collaboration. Leaders in data excellence must treat data and information like any other asset, invest in a range of technology and people to distill insight into monetary value, and invest in organizational capabilities focused on leveraging data. Join this session to learn the stages, critical measures, outcomes, and actions required for IT organizations to effectively evolve to the data excellence as a critical enabler of the digital transformation of their enterprise.

Uncover the Power of Data to Better Business Performance

Gökhan Mataracı
VP, Enterprise Data Office, Akbank

Coffee Break & Networking


Fintech, Cyber Security and Artificial Intelligence

Doç. Dr. Bilgin Metin
Faculty Member, MIS, Bogazici University

Data Drives The Change: Cognitive Banking

Arzu Sözen
Cloud and Cognitive, Country Leader, IBM

How to Shift from Data Generating to a Data Powered Organization

Tanveer Rather
Director of Solutions Engineering and Data Science, Hitachi Vantara

Using Analytics To Deliver Digital Services and Experience

Alper Çelik
Head of Datawarehouse & Business Intelligence Applications, Akbank
Eren Kavazlar
Head of Customer Strategies, Sompo Japan Sigorta
Cemre Mehmet Özdemir
Manager, Customer & Data Analytics, AvivaSA

Awards Ceremony


Nevin Çizmecioğulları

Country Director, IDC Turkiye

Jerry Silva

Research Vice President, IDC

İlker Altıntaş

EVP, Technology & Operations, Akbank

Mehmet Abacı

CIO, Anadolu Sigorta

Cengiz Arslan

CIO, Yapı Kredi Bankası

Mustafa Bezeklioğlu

CIO, Türkiye Finans Katılım Bankası

Dilek Duman

COO, DenizBank

Bahadır Şamlı


Can Barış Öztok

Chief Sales Officer, KoçSistem

Simge Alpargun

Financial Services Business Development Executive, IBM

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The IDC Turkiye Innovation Awards 2019 is currently open for submissions.

About the Finance Technology Awards

The Finance Technology Awards was established by IDC Turkiye to honor the achievements in industry technological innovations within Turkey.
We pride ourselves on enforcing the highest level of transparency and impartiality in the evaluation process – each submission is reviewed by the IDC analysts and an independent judges composed of industry leaders as advisory board members.
The award categories and selection criteria are aligned to reflect the industry’s present-day transformation.

Multiple submissions up to 3 projects can be made for any of the following categories:

  • Big Data & Analytics
  • Corporate Banking
  • Customer Experience
  • Data Infrastructure
  • Enterprise Transformation
  • Financial Inclusion
  • FSI_Merchant Partnerships
  • Governance, Risk & Compliance
  • Security & Fraud Management
  • Technology Service Delivery
  • Non-digital Channels
  • Digital Channels






In order to submit your application, please follow below steps:

  1. See the questions and terms on this page,
  2. Simply fill out the online submission form and submit the completed entry

The closing date for submissions is 20 September 2019.

Advisory Board

* The list is in surname alphabetical order.

Mehmet Abacı

CIO, Anadolu Sigorta

Ayhan Ağırgöl

Group Manager, IT Operation and Support, QNB Finansbank

Emek Akbal

Group Manager, Customer Management & Digital Transformation, AvivaSA Emeklilik ve Hayat

Darço Akkaranfil

Assistant General Manager, SoftTech

Kayıhan Altınöz

Head of Information Security, ING Bank

İlker Altıntaş

EVP, Technology & Operations, Akbank

İlker Arabacı

EVP, IT & Digital Channels, Eureko Sigorta

Hakan Aran

CIO, Türkiye İş Bankası

Fahri Arkan

CIO, AvivaSA Emeklilik ve Hayat

Cengiz Arslan

CIO, Yapı Kredi Bankası


Contact Us

Deniz Belli

Conference Project Manager

+90 532 397 3454

Ceren Tugcu

Account Manager

+90 533 599 5205

About IDC

55 Years | 1100 Analysts | 110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit